Email Marketing By the Numbers
How to Use the World's Greatest Marketing Tool to Take Any Organization to the Next Level
Chris Baggott, Ali Sales
- English
- ePUB (mobile friendly)
- Available on iOS & Android
Email Marketing By the Numbers
How to Use the World's Greatest Marketing Tool to Take Any Organization to the Next Level
Chris Baggott, Ali Sales
About This Book
Praise for EMAIL MARKETING by the NUM8ERS
"At last-a book that marketers can use to gain real respect from CFOs and CEOs who care about the bottom line. Baggott, author of the award-winning blog 'Email Marketing Best Practices, ' clearly explains how to make your campaigns perform measurably better. The secret's in your test results."
âAnne Holland, President, MarketingSherpa
"Despite its proven power, email marketing receives a fraction of the attention given to other, fancier media. This week you'll probably hear far more about mobile videocasting (or some such fashion) than you will about email marketing. You can help correct this imbalance by reading this book."
âRory Sutherland, Vice Chairman, Ogilvy Group, London, UK
"Baggott's wonderful new direct marketing book is loaded with practical advice and recommendations from some of the best minds in the industry. Email Marketing by the Numbers should be read by everyone in the industry who wants to profit from acquiring and retaining customers."
âArthur Middleton Hughes, Vice President/Solutions Architect, Knowledge Base Marketing, and author of Strategic Database Marketing
"Amidst the confusion and changing landscape of the Web, Baggott is one of the clear thinkers who can cut through the hype and help you understand how to drive revenues through the use of marketing technology."
âScott Burkey, Business Development Executive, Definition 6
"Baggott is the ultimate Web 2.0 entrepreneur who takes Email 2.0 to a new level. In Email Marketing by the Numbers, he gives marketers instructions for creating one-to-one conversations with prospects and customers. This book should be on the desk of every marketer in every company, big or small."
âScott Maxwell, founder, OpenView Venture Partners
Frequently asked questions
CHAPTER 1
WHAT IS MARKETINGâS GOAL?
- 1. Make them feel special. People donât fall in love with people who make them feel ordinary. We all want to hear things that make us feel original and unique. This goes beyond calling your constituents by the right name and extends to everything you can find out about them.
If youâre serious about a relationship, you weave your significant otherâs likes into your conversations. If he loves football, you would try to learn something about the game. If she likes fine wine, you would take her to a great restaurant and show off your vast knowledge. The same goes for your constituents. - 2. Be human. People donât fall in love with institutions, and they are not inclined to fall in love with a brand (Apple and Starbucks excluded, perhaps). Your chance of landing in a great relationship increases exponentially when you show a human side. Introduce your constituents to a real person. For 60+ years, we marketers have focused on institutions, which is an outdated approach. This year letâs focus on person-to-person.
- 3. Donât smother. Just like a real relationship, you have got to be respectful of the proper pace. I love the commercial where a woman cooks her dateâs favorite food, knits him a sweater, and introduces him to her parents ⊠all on the first blind date. (I have no idea what this commercial is selling, by the way.)
All relationships develop at their own pace. Some people will only want an occasional date for a period of time before things really heat up. Come on too strongâand theyâre gone. Other people want to get married right away. Move too slowly and they are going to find more promising relationships.
As marketers, it is up to us to sense the right pace for each and every one of our constituents. This is referred to as frequency control and itâs a critical element for marketers to get right. - 5. Acknowledge when you make a mistake. Apologize. Be humble and sincere. Ask for forgiveness and offer some token to win the person back. In a relationship, you learn the signs that tell you something is wrong with your partner. Whether itâs the cold shoulder, silence, or yelling treatment, youâre probably sensitive to these indicators and take steps toward forgiveness if youâve done something wrong. Most of us are forgiving of others. We recognize that people make mistakes and an apology goes a long way.
Smart marketers learn to recognize the problem and alter their communication to get the relationship back on track. - 6. Accept that relationships end. It is a sad, sad fact: Some relationships do not last forever. Sometimes, they never should have started in the first place. If football is critical to your existence, and she hates it, you may have to acknowledge that perhaps this relationship isnât in the cards and let it go.
Other times, you make a mistake and the apology isnât accepted. Or your significant other might just find someone he or she likes better. If step four doesnât work, then you need to let it go.
As marketers (like all desperate lovers), we keep coming back. We canât bear the loss or the thought of rejection so we call, show up unexpectedly, and hang on to the relationship. In the real world, this is called stalking.
The problem is that rather than leaving the dumping party with a fond feeling about how mature we are, we become the subject of cocktail party jokes or of a restraining order. Either way, itâs bad.
When itâs over, itâs over. Let it go. Adjust your attitude or find someone else who is more receptive to your communication style. In relationships, there are no guarantees. But there is hope that we will learn from the past and resolve to build a better relationship that extends far into the future.
- 1. They are people (some even think of themselves as individuals).
- 2. You usually know more than they do.