Fire Them Up!

7 Simple Secrets to: Inspire Colleagues, Customers, and Clients; Sell Yourself, Your Vision, and Your Values; Communicate with Charisma and Confidence

Carmine Gallo

• Publisher: Wiley
• Year: 2010
• ISBN:
  9781118039274
• Topic: Negocios y empresa
• Subtopic: Gestión

Fire Them Up! will give you the astonishing communication skills that will help you enjoy more successful and fulfilling relationships with colleagues, clients, employees, or anyone else in your personal or professional life. It is full of stories and tactics from some of the worlds most influential people. More than two dozen of todays most inspiring business leaders share their secrets including men and women who run The Ritz-Carlton, Google, Travelocity, Cranium, Cold Stone Creamery, Gymboree, 24-Hour Fitness and many other big-name brands. The book reveals seven simple secrets distilled from the wisdom of leaders, entrepreneurs, and visionaries from different backgrounds, generations and industries. Together, they possess all the tools you need to transform yourself into an extraordinary, electrifying, and enthusiastic leader who communicates with power, passion, confidence and charisma!

PART I

The 7 Simple Secrets

INTRODUCTION

Our Chief Want

Our chief want is someone who will inspire us to be what we know we could be.

—Ralph Waldo Emerson

You have the power to inspire anyone, anywhere, anytime. You may not have a leadership title, but you exert influence over someone every day. Whether you are a Fortune 500 chief executive or the head of a household, you are in the motivational business. Regardless of your role, you play the part of chief inspiration officer for someone at work, at home, or in your community. The 7 Simple Secrets revealed in this book hold the key to successfully selling yourself, your vision, and your values to everyone within your sphere of influence. As you develop the astonishing communications skills shared by the world’s most inspiring men and women, you will enjoy far more successful and fulfilling relationships with your colleagues, clients, employees, and anyone in your personal or professional life.

In order for these strategies to work, you need to see yourself as the leader of your personal brand. How you talk, walk, and look reflect on that brand, and you are in sole command of the impression you make. If you fail to connect, you will lose the admiration of the people you hope to influence. But once you master the 7 Simple Secrets, you will be known among your peers as an individual who speaks with confidence and charisma. A door will open to a new world of achievement because the stories you tell will have the power to inspire, motivate, and persuade. The verbal pictures you paint will be so vivid and bright that the rest of us will want to climb aboard for the ride. The language you use will be so positive and optimistic that your presence will energize us, making us feel better about ourselves and our roles in the world.

Whose “Secrets” Are These?

When conference organizers invite me to speak on the topic of business communications, they often introduce me as a “motivational speaker.” While I am flattered and eager to share what I have learned, I quickly point out that if you have to hire a motivational speaker to fire up your people, you’ve already lost them. You are the one they turn to for motivation day after day, not me. I’m not the one who spends eight, nine, ten hours a day alongside them. You are the one who must develop your skills of persuasion to inspire those around you. In this book, you will learn from the best. The 7 Simple Secrets revealed belong to the men and women who, by the power of their words, deeds, and demeanor, inspire everyone around them. They include:

• Leaders who run companies such as The Ritz-Carlton, Google, Gymboree, Cold Stone Creamery, 24 Hour Fitness, Travelocity, Starbucks, and many other well-known brands.

• A company president who has built a culture so synonymous with extraordinary service that every year hundreds of business professionals pay thousands of dollars to learn his company’s techniques.

• Managers who have transformed their companies from second-tier organizations into nationally ranked Best Places to Work.

• A Princeton graduate whose idealistic vision inspired thousands of college seniors to join her cause, landing her on the cover of Fortune magazine.

• An entrepreneur who created a worldwide brand sensation after sketching his idea on the back of a napkin and firing up the people around him to follow his vision.

• A teacher whose techniques are so effective that a television movie was based on his experiences.

These men and women come from different backgrounds, generations, and industries, but they share one quality in common: the ability to inspire others to higher levels of achievement and to win over others with the power of their words. Their insights will change the way you see yourself as a brand and how you communicate the vision behind your values. A world of potential exists in each and every one of us: a potential unleashed by those who speak the language of success. In the pages to follow, the language will be revealed.

The techniques are called “simple secrets” because they really are simple. All you have to do is adopt the model in your everyday communications : presentations, pitches, meetings, speeches, interviews, emails, Webcasts, blogs, or however you articulate your story to those you intend to influence. Most of the books, white papers, and research studies on the subject of business communications are long, confusing, and boring—the exact opposite of the skills you need to inspire. You will be pleased to know that I have studied the research to save you the hassle. I have also spent nearly twenty years as a communications professional: as a CNN business correspondent, television anchor, radio host, columnist, author, speaker, and communications coach who works with top executives at the world’s most admired brands. My clients’ brands touch your life each and every day. From your bank, to your computer, to the products you buy and the foods you eat, my clients make and sell the things that you can’t live without. My job is to make sure that the leaders who run those companies craft and deliver messages that will electrify their audiences. Hundreds of business professionals, from CEOs to entrepreneurs, have gone from dull to dazzling using the model in this book. I get really pumped up about these principles because I see how they have changed the lives and careers of people who have mastered them.

The word “inspire” means to elicit fervent enthusiasm. In other words, to fire people up! Think about the roles you play in business and the opportunities you have to inspire, motivate, and persuade the people around you:

• CEO. Rallying your employees, customers, and investors to embrace your vision.

• Salesperson. Turning prospects into customers and customers into evangelists.

• Manager. Firing up employees about new products and the future of the company.

• Merchant. Encouraging your staff to exceed the expectations of your customers by offering mind-blowing service.

• Entrepreneur. Electrifying your investors, partners, employees, and customers about your new company and its potential to change the world.

• Coach. Motivating your team to play harder, learn from their mistakes, and celebrate their losses and victories with class.

• Teacher. Encouraging your students to learn discipline, study hard, and commit themselves to reaching their potential in school and in life.

• Pastor. Energizing your congregation to live their faith and values in the community after they leave their place of worship.

• Parent. Convincing your children to model your high ethical and moral standards.

These desired actions begin and end with how effectively you communicate the story behind your vision. Some people have an appeal—a magnetism—that allows them to successfully influence everyone around them. You know who they are. They are individuals you see on television, read about in newspapers, or possibly run into at the office. It is time to join them.

Alicia Silverstone Isn’t the Only One Who’s Clueless

If you work in sales, research shows your number-one pain point is making quota. It should be. Miss your numbers and you are out of a job. However, for many sales managers, a close second to making quota is motivating the people they supervise. Unfortunately, most people are clueless when it comes to inspiring others. I read an interview in the New York Times with an event planner, recounting some of the horror stories she experienced on the job. At one conference she coordinated, a company president organized a stunt as a “motivational” tool. The president, an expert archer, picked his top saleswoman from the audience and asked her to balance an apple on her head so he could shoot an arrow through it from fifty feet!¹ The arrow hit its target and the saleswoman survived, but the president was way off the mark. In this book, you will not learn corny gimmicks to fire up your sales team. You will l earn how to speak with confidence,and by doing so, you will inspire everyone, including yourself.

Be Like Apple. Think Different

In his book, Hope: How Triumphant Leaders Create the Future, Andrew Razeghi quotes a study that found “only 20 percent of all U.S. employees want to be with their current employer in two years.”² What’s truly alarming is that most employees cite a lack of leadership as their reason for going elsewhere. Today’s workers crave meaning in their lives and a professional role that represents something larger than themselves. Unfortunately, few leaders communicate meaning, hope, and optimism. They fail to create an emotional connection with their employees, customers, and colleagues. But you have an opportunity to be different, to excel, and to inspire others in a way you have yet to imagine.

Bad, Boring, and Blah or Energizing, Engaging, and Electric!

As a journalist and communications coach, I come across three types of communicators.

THE CHIEF OF BLAH

This person does not consider the need to inspire his employees as part of his job description. A meeting is simply an opportunity to announce an order; a presentation is a way to score points, to show his superiors that he should keep his job. Nothing more. His primary goal is to keep bringing in his paycheck and to get a bigger bonus than his colleagues. He is not inspiring, nor does he want to be. Instead of energizing, he extinguishes, snuffing out all creativity, energy, and drive in the people around him.

THE CHIEF OF MEDIOCRITY

This person is genuinely concerned about the need to rally her team, but she does not have the tools to match the power of her communications with her desire. She does an adequate job of communicating her mission, but she could be clearer, more convincing, and more compelling. This is the kind of person who can make enjoyable small talk at the company barbecue, but nobody is eager to join her at work on Monday morning.

THE CHIEF INSPIRATION OFFICER

This person is an extraordinary communicator. He places a strong emphasis on the way he crafts and delivers his message, vision, and values. He is successful at getting listeners actually to change what they have come to believe. He successfully rallies people around the vivid future he sees and helps them find meaning in their roles. This leader is magnetic. He leaves everyone energized, enthusiastic, and electrified!

Your existing title is irrelevant. The only thing that matters is that you want to be more captivating and confident in the way you speak, because in this book, you’ll learn from the best. In Chapter One, you will meet one entrepreneur whose title is “Grand Poo Bah.” He has an untraditional title but a remarkable ability to electrify the people around him. Don’t sweat the title. Achieve results. Your title will take care of itself.

Enchant the Soul

The standard definition of “rhetoric” is the art of persuasion through language. I prefer Plato’s take on it: the art of enchanting the soul. Enchant the soul of your listeners, and you will enjoy influence, success, and joy beyond your wildest dreams.

The Real Hell’s Kitchen

Like most people, I have worked for some managers whose failure to communicate effectively left everyone in the division or company uninspired, unmotivated, and demoralized. I spent a couple of years under one boss who made Chef Gordon Ramsey on the Fox show Hell’s Kitchen look as friendly as a puppy in a pet store. This particular manager was a well-known television personality who tried on a boss’s hat for a few years. Not a good idea. When he got mad, he would yell for his supervisors, bring them into his office—which was within earshot of my mine—slam the door shut, and scream obscenities for two hours. Grown men would walk out with tears in their eyes. Working for this monster—uh, “manager”—motivated me to leave that particular job and live my life on my own terms; I choose my own path, I’m my own boss, and I avoid working for people who fail to lift the spirits of those around them. This manager “motivated” out of fear but failed to inspire.

You do not need a book to teach you how to act like a jerk. Poor managers think that motivation means scaring the heck out of people. It doesn’t. Other managers think we’re all like Pavlov’s dogs: Give us a treat and we’ll perform. These managers believe that offering incentives, such as a 50-inch widescreen plasma TV for the person with the highest sales, is all the motivation his team needs. It’s not. Financial or material incentives might work for a few hours or days, but they will fail to inspire people over the long run.

Many leaders have yet to discover this basic fact: Fewer than half of U.S. workers are happy with their jobs, and only 14 percent are “very satisfied,” according to a Conference Board survey.³ This low level of engagement costs the American economy an estimated $350 billion a year in lost productivity.⁴ I could offer more statistics, but why bother? Clearly, people are desperate for inspiring leadership. We all know it. Just look at the frown on the face of the person next to you on the train Monday morning, the demeanor of the bank teller, the lack of enthusiasm and customer service skills from the sales clerk at the department store. People are uninspired, and it shows. Keep this in mind as you read the stories of the inspiring individuals in this book; although you may work for a demoralizing boss, you can choose to be different. You can choose to join the men and women who are among the most influential people on the planet, capturing the hearts and minds of everyone you meet. As an old saying goes, when you are ready, the teacher will appear. The teachers are in this book, so get ready!

I encourage you to be the type of person people want to stick with for the long term, the pe...