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Performance Indicators in Social Care for Older People
Performance Indicators in Social Care for Older People
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Performance Indicators in Social Care for Older People

David Challis, Paul Clarkson
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368 pages
language
English
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Performance Indicators in Social Care for Older People

David Challis, Paul Clarkson
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Table of contents

About This Book

The growing focus on performance review and monitoring means that awareness and use of performance indicators has increased throughout a number of public services. Set within a national context, this book reviews the historical development and measurement issues of performance indicators within social care and the public sector for older people. It then provides an approach to effective local performance measurement in services for older people and an organizing framework within which organizations can arrange their performance appraisal for older people's services. The development of performance review in social care of older people is examined, as is the process of developing local performance measures and engaging staff in enquiry and quality management. The book also reviews the process of developing performance indicators and their utilization at an agency level. Performance Indicators in Social Care for Older People will be of particular interest in the UK for local service providers who are developing approaches for local performance review. It will also be of interest internationally, especially in countries where services for older people are currently developing in a similar direction.

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Information

Publisher
Taylor and Francis
Year
2017
ISBN
9781351912198
Topic
Social Sciences
Subtopic
Social Work
Edition
1

Table of contents