Digital Learning in Organizations

Help your Workforce Capitalize on Technology

Steve Wheeler

• Publisher: Kogan Page
• Year: 2019
• Print ISBN:
  9780749484682
• Edition: 1
• eBook ISBN:
  9780749484699
• Topic: Business
• Subtopic: Human Resource Management
• Index: Business

Technology holds vast potential for learning and development (L&D) practitioners. It can improve performance, productivity, engagement and knowledge retention. But if employees aren't able to leverage the potential of these technologies, any investment in them may be wasted.

Digital Learning in Organizations shows L&D professionals how to make sure that their workforce is 'digitally ready' and has the skills, capabilities and understanding needed to capitalize on the opportunities created by learning technologies and to feel confident in their ability to get the most out of them.

It includes guidance on how technologies can be used to improve both social and personal learning, how the increased flexibility created by technology enables a multi-located workforce to develop simultaneously, and discussion of how to ensure that technology really does facilitate employee development and doesn't become a distraction.

Digital Learning in Organizations also includes comprehensive coverage of the ways in which L&D practitioners can engage with learning technologies and digital capabilities such as mobile learning, wearable technology, learning analytics, digital game-based learning as well as augmented, mixed and virtual reality.

Packed with insights from leading L&D practitioners and case studies from organizations including Royal Mail, DTE Energy, and the UK National Health Service (NHS), this is an essential read for all L&D practitioners needing to improve employee and company performance in a digital world.

Index

Note: Page numbers in italics indicate figures

Adams, D 111–12

The Hitchhiker’s Guide to the Galaxy 111–12, 113

Ajzen, I 78

Alexander, C 175

algorithms 25, 206–07 see also Amazon

Amazon (and) 24–25, 146, 149, 206, 207, 208

Alexa 218

e-books vs paper based books 55

Apple 25, 41–42, 65, 107

Siri 219

artificial intelligence (AI) (and) 208–09 see also Turing, A

artificial general intelligence (AGI) 209

artilects 218–19

chatbot: Jill Watson 211, 212 see also case studies

the Chinese Room 209 see also Searle, J

devices 218

in the future 227–28

Independent article on (2017) see also Hawking, S

Microsoft Cortana 218

augmented (AR) and virtual reality (VR) 224–27, 224

barriers to adoption of 226–27

hazards and safety 225–26

Bandura, A 109

Basically Eliza program 210, 212 see also Weizenbaum, J

Being Digital 145 see also Negroponte, N

Bennett, S 154

Biggs, J 35

blogs/blogging (and) 14, 45, 53, 54, 55, 69–70, 72, 87, 100, 136–39, 146–47, 160–63, 170, 177, 203, 236

blog ‘scraping’ 112

Learning with ‘e’s 161–62

as literacy 152

‘lurking and loafing’ 114–15

on voice control 220 see also Clark, D

Bloom’s taxonomy 177

Blunden, H (Director, Activate Learning Solutions) 166–67

Bolton, G 110

Bourdieu, P 109, 162

Bowie, D 58

Bozarath, J 33–34

Brabazon, T 79

Braverman, H 175

Bring Your Own Device (BYOD) 32, 100–101

and Choose your Own Device (CYOD) 100

Brown, J S 35, 131

Bruff, A 148–49 see also case studies

Burden, K 21

Cage, D 189

Callaghan, J (PM, UK) 58

Calle, H 207–08

Carr, N 79, 131

case studies (for)

change in context: change agency

ownership of ideas 73–74

change in context: integrating technology

David Hopkins 88–89

change in context: integrating technology

Fosway Group 84–85

connection and disruption: Twitter

you are what you tweet 172–73

digital readiness: connected

Mr Bruff 148–49

digital readiness: staying competitive in a digital world

Activate Learning Solutions 166–67

case studies (for)

disrupting workplace learning: authentic learning

authentic learning and smartphones 36–37

disrupting workplace learning: being open

Unity Technologies 51

disrupting workplace learning: learning transfer

North Carolina 33–34

disrupting workplace learning: prosumers

prosumer behaviour 46–47

disrupting workplace learning: Trojan Mice

deviating from the norm 42

the future: chatbots

Jill Watson 211, 212

the future: immersive technologies

Royal Mail 223

the future: when human and machine combine

Tanya Vlach, eye-borg 231

hyper-connected communities of practice

international perspectives 106–08

social beings: Sea Salt Learning and CEO Julian Stodd 118–19

learning and change: psychological event horizon

fallen giants 22–23

learning technology: a brief history

computer assisted learning (CAL) 64–65

personalizing learning: desire lines

local authority 94–95

state of play: game-based learning

Sponge 185–86

state of play: simulation and simulators

DTE Energy 192–93

NHS critical incident simulation 191

Castells, M 138, 169

change in context (and) 71–90

bringing learning into the workplace 81

change agency 72–74 see also case studies

at end of our tethers: untethered learning 76–77

handy tools: mobile technology and smartphones 74–76

integrating technology 81–85 see also case studies

looking through the holes: the challenge 80–81

motivation for adopting change 78

the SAMR model 86–89, 86 see also case studies

winning hearts and minds 78–80

Chaplin, H 194

Chong, C 23

Christensen, C 19, 23–24, 26

Clark, A 229

Clark, D 220

on voice control (blog post) 220

Clarke, A...

Table of contents

• Foreword by Donald H Taylor
• Foreword by Shelly Sanchez Terrell
• Acknowledgements
• Introduction: setting the scene
• 01 Learning and change
• 02 Disrupting workplace learning
• 03 A brief history of learning technology
• 04 Change in context
• 05 Personalizing learning
• 06 Hyper-connected communities of practice
• 07 Knowledge networks
• 08 Digital readiness
• 09 Connection and disruption
• 10 State of play
• 11 How we shape our futures
• References
• Index