1
Angry people
who may also be Aggressive, Antagonistic, Argumentative, Confrontational, Destructive, Explosive, Hostile, Intimidating, Threatening, Vicious or even Violent
What ticks us off
All of us feel angry at times, but people âdoâ angry in different ways. Sometimes anger is directed very precisely at us, or at what weâve said or done. At other times it seems as though it has nothing to do with us, and weâre receiving the full force of what might have been meant for someone else. It can also come in three temperatures: hot, cold and neutral.
How it can happen
Anger is felt by everyone. Itâs a chemical thing, with all sorts of exciting chemicals being triggered off â to aid our survival. When people explode with anger, they are responding externally in the same way as the chemicals are reacting internally â ie wildly!
But â and this might be hard to believe at first â anger only lasts about 20 seconds maximum. The chemicals, after 20 seconds or so, start to subside. So how come some people seem angry for hours or days or for ever? Thatâs because they follow the chemicals with thoughts. Typically, they start thinking of what the consequences might have been. Or they remember other people and occasions that have âmade them feel like thisâ. Or, very commonly, they start plotting revenge! And â not surprisingly â all these thought patterns start producing their own chemicals, and the vicious (= angry) circle goes round and round all by itself.
Sometimes anger is directed appropriately at us, for what we said or did, whether or not we meant to. At other times it can seem directed at us, or indeed at the whole world, for no apparent reason. Itâs almost as though the person has no internal compartments for containing it, and it has spread within him or her, and comes whooshing out at any opportunity. (Or, with some people, it seems like every opportunity.)
Letâs now examine the different temperatures.
Hot anger happens almost instantly, often without warning, and can be really threatening. Some people seem literally to explode, and come over as physically threatening and in-your-face. As they are so incensed, they can seem wildly out of control. They often get really personal with their insults, and itâs sometimes hard to hear what they are actually saying through their heated activity.
Cold anger is very, very calculated. The chemicals have subsided, and in the ensuing calm, the brain plots its next steps: what it is going to do, and how it can make itself felt. It can, therefore, be genuinely chilling. The message is clear. Every single word is clear. And the intention to have the message heard is chillingly clear and deliberate, in a controlled, almost clinically cutting way. And â unlike hot anger, which is pretty instantaneous â cold anger can sometimes be plotted and prepared and lie dormant for a very, very long time indeed.
âInactions speak louder than wordsâ
I have a friend who always expresses her feelings and thoughts out loud, all the time. Her boss was the opposite â he sulked in silence. One day we were chatting about how sheâd never been able to persuade her boss that she was upset, no matter how much she expressed her feelings. I suggested to her that instead of emoting her way (ie loudly), she tried emoting her bossâs way (ie coolly). The next evening she rang me, excitedly of course. âIt worked brilliantly. My boss asked me first thing if Iâd had a good weekend. Instead of telling him all about my problems, as I used to do (to which my boss used to say automatically âGoodâ), I just sort of grunted and mumbled âOKâ, avoiding eye contact. Five minutes later he came back with a silly query â obviously made up. I just grunted a short answer back. Another five minutes later he rushed back shouting, âWhat on earth is wrong â Iâve never seen you like this before?â It worked: I got through by using his language (cool), not mine (hot).â
Neutral anger may sound like a contradiction in terms; how can âangerâ come over as âneutralâ? Surely it needs energy â either searingly hot, or deliberately held back and cold? Well, neutral anger is also calculated, but it states the obvious so that the message is simple and clear â rather than reinforced with hot dramatics, or chilling effect.
People from the United States can be especially brilliant at this, and can âdoâ angry in a very neutral way, eg by saying calmly and factually âWhat you did made me feel very, very angry.â (And then they leave a potentially endless pause, having said and done all that they chose to do, thus handing the baton over to the other person to accept the responsibility to respond.)
TIP
Tips for handling angry people
Hot anger can seem to consume the person whoâs âdoingâ it, and thereâs usually little point in saying anything until thereâs less heat. A key tip is not to take it personally, as youâll be so mortified inside that youâll withdraw into yourself and the person will think youâre ignoring them! So, the main things that a hot-anger person needs are:
not to be ignored, as theyâd feel theyâre not getting through to you, and so theyâd have to increase their signals;
not to be patronized, such as being told to Calm Down; it doesnât work when youâre Angered Up!
not to be outdone; if you start telling them how angry or upset you are about their approach, or anything else, it denies them their agenda and voice;
to be noticed; good eye contact is important, but soften your gaze and donât stare!
to be acknowledged as âangryâ on a personal level, then to have some help to move the situation forward, on an impersonal âwhat exactly needs to happen nextâ level.
A good way of acknowledging someone who is angry is to respect their position by saying, for instance, âYouâre right.â And then leave a jolly good long pause in place for them to consider this. If they donât hear you (and âbeingâ angry seems to divert all the energy away from the ears), simply repeat it: âYouâre right.â
And whenever Iâve said this, it has pretty much always taken the wind out of their sails. Or, as one client said, âIt really took my sails out of the wind, thank you.â When I asked how, he said that he knew he was right, and now that I knew he was right, he couldnât âdoâ angry any more.
Is this being untrue to myself, saying that the other person is right? Not at all â because I truly believe that they are right to feel whatever they feel. (I am not, however, saying that I would feel the same if I were in their shoes.)
âNo, Mr Nichollsâ
I was working in a shoe shop in Brighton, between leaving school and starting college. One Saturday, the tallest and second-angriest man I have ever seen came thu...