The Quality Management Sourcebook

An International Guide to Materials and Resources

Christine Avery, Diane Zabel

• Publisher: Routledge
• Year: 2002
• Print ISBN: 9780415108317
• eBook ISBN: 9781134840243
• Topic: Business
• Subtopic: Business General
• Index: Business

The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information.
The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections:
* Introduction: General sources for information
* Applications of total quality management
* Focus on specific aspects of quality management
* Quality in the future
* Resource materials
The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.

V
Resource Materials

1 Strategies for locating additional
information

i Book publishers and distributors

Many quality related books are published by smaller presses, presses affiliated with associations, and specialized publishers. The following is a selective listing of companies that publish and/or distribute books relating to quality improvement. Most publishers and distributors will provide free catalogs upon request.

Addison-Wesley Publishing Co.
One Jacob Way
Reading, MA 01867
Phone: [phone]
[phone]

AMACOM (American Management Association)
135 W. 50th St.
New York, NY 10020
Phone: [phone]
[phone]

ASQC Quality Press
611 E.Wisconsin Ave.
P.O. Box 3005
Milwaukee, WI 53201 3005
Phone: [phone]

AT & T Quality Library
Subsidiary of AT & T
2855 N.Franklin Rd.
Indianapolis, IN 46219
Phone: [phone]
[phone]

Berritt Koehler Publishers Inc.
155 Montgomery St.
San Francisco, CA 94194 4109
Phone: [phone]

Crisp Publications
1200 Hamilton Court
Menlo Park, CA 94025 9600
Phone: [phone]
[phone]

Development Dimensions International
1225 Washington Pike
Bridgeville, PA 15017 2838
Phone: [phone]

The Free Press
866 Third Ave.
New York, NY 10022
Phone: [phone]
[phone]

GOAL/QPC
13 Branch St.
Methuen, MA 01844 1953
Phone: [phone]
[phone]

Gower Publishing
Gower House
Croft Rd.
Aldershot, Hampshire GU11 3HR
England
Phone: [phone]

Harvard Business School Press
Harvard Business School
Boston, MA 02163
Phone: [phone]

Institute of Personnel Management
IPM House
Camp Rd., Wimbledon
London SW19 4UX
Phone: [phone]

Irwin Professional Publishing
1333 Burr Ridge Pkwy.
Burr Ridge, IL 60521
Phone: [phone]
[phone]

John Wiley & Sons
605 Third Ave.
New York, NY 10158 0012
Phone: [phone]
[phone]

Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone: [phone]

Jossey-Bass, Inc.
350 Sansome St.
San Francisco, CA 94104
Phone: [phone]

Juran Institute, Inc.
P.O. Box 811
11 River Rd.
Wilton, CT 06897 0811
Phone: [phone]

McGraw-Hill
1221 Ave. of the Americas
New York, NY 10020
Phone: [phone]
[phone]

Marcel Dekker, Inc.
270 Madison Ave.
New York, NY 10016
Phone: [phone]
[phone]

Nicholas Brealey Publishing Ltd.
21 Bloomsbury Way
London WC1A 2TH
England
Phone: [phone]

OMNEO/Oliver Wight Publications Inc.
5 Oliver Dr.
Essex Junction, VT 05452 9985
Phone: [phone]

Productivity Press
P.O. Box 13390
Portland, OR 97213 0390
Phone: [phone]
[phone]

Quality Resources
902 Broadway
New York, NY 10010
Phone: [phone]

Sage Publications, Inc.
2455 Teller Rd.
Thousand Oaks, CA 91320
Phone: [phone]

Sheldon Press
Holy Trinity Church
London NW1 4DV
England
Phone: [phone]

SPC Press, Inc.
5908 Toole Dr., Ste. C
Knoxville, TN 37919
Phone: [phone]

St. Lucie Press
100 E.Linton Blvd., Ste. 403B
Delray Beach, FL 33483
Phone: [phone]

Tower Hill Press
Sky Run Business Center
P.O. Box 1132
Doylestown, PA 18901
Phone: [phone]

TQM International Ltd.
The Stables
Tarvin Rd.
Frodsham, Cheshire WA6 6XN
England

ii Periodicals

The following is a selective listing of quality-related periodicals and newsletters. While some are general in nature, others are directed to specific audiences such as manufacturers, industrial engineers, health care administrators, and college and university administrators. The listing of a title in this section does not constitute an endorsement of the periodical by the authors or by Routledge.

American Journal of Medical Quality
William & Wilkins
428 E.Preston St.
Baltimore, MD 21202
Phone: [phone]
Quarterly
$82 (individual subscribers); $103 (institutional subscribers)

AQP Report
Association for Quality and Participation
801-B W. 8th St., Ste. 501
Cincinnati, OH 45203
Phone: [phone]
Bimonthly
$45

Benchmarking for Quality Management and Technology
MCB University Press Ltd.
60–62 Toller Ln.
Bradford, W.Yorks BD8 9B4
England
Phone: [phone]
3 issues/yr
$139.95

Business Change and Re-engineering
John Wiley & Sons Ltd. Journals
Baffins Ln.
Chichester, W.Sussex PO19 1UD
England
Phone: [phone]
Quarterly
$225

Continuous Journey: The Magazine for Continuous Improvement
American Productivity & Quality Center
123 N.Post Oak Ln., Ste. 300
Houston, TX 77024 7797
Phone: [phone]
Bimonthly
$75 (non-members); $50 (members)

Customer Service Newsletter
Alexander Research & Communications Inc.
215 Park Ave., South, Ste. 1301
New York, NY 10003
Phone: [phone]
Monthly
$122

Customer Service Report
Stovall Communications
310 E.Interstate 30, Ste. M102A
Garland, TX 75043
Phone: [phone]
Bimonthly
$39

European Quality
European Quality Publications Ltd.
172 North Gower St.
London NW1 2ND
England
Phone: [phone]
Bimonthly
£72

International Journal for Quality in Health Care
Elsevier Science Ltd.
Pergamon
P.O. Box 800
Kidlington, Oxford OX5 1DX
England
Phone: [phone]
4 issues/yr
£115

International Journal of Quality & Reliability Management
MCB University Press Ltd.
60–62 Toller Ln.
Bradford, W.Yorks ...

Table of contents

• Cover
• Half Title
• Full Title
• Copyright
• Contents
• Preface and Acknowledgments
• I Introduction: General Sources for Information on Quality Management
• II Applications of TQM
• III Focus on Specific Aspects of Quality Management
• IV Quality in the Future: What Role Does ISO 9000 Play?
• V Resource Materials
• Glossary
• Name index
• Title index
• Subject index