Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
- 135 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
Evaluation of Library and Information Services
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Table of contents
- Cover Page
- Half Title page
- Copyright Page
- Title Page
- Is your organisation a corporate member of Aslib?
- Series Editor
- About the author
- Contents
- Acknowledgements
- Introduction, Reasons for Evaluation and Related Factors
- 1 Identifying Performance Issues for Evaluation
- 2 Quantitative Methods
- 3 Qualitative Methods
- 4 Pitfalls and Progress
- 5 Case Studies and Future Developments
- 6 Performance Measurement for the Electronic Library
- 7 Further reading
- 8 List of Organisations