Dear Readers, We describe some of the trends in the hotel and restaurant industry, but also some of the characteristics of the same, in this piece. The focus lies on service-quality seen from the guest´s point of view. Our practical checklists with more than 100 criteria for evaluation of the service quality help to analyse the service quality in hotels or restaurants. This is completed by the guest questionnaires.
eBook - ePub
Service quality from the guest's view
Manual for more service quality in hotels and restaurants
- 64 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
Service quality from the guest's view
Manual for more service quality in hotels and restaurants
About this book
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Information
Table of contents
- Table of Contents
- 1. Preface and objective
- 2. Trends in the hotel and restaurant business
- 3. Characteristics of the hotel and restaurant offerings
- 4. Elements of quality of hotels and restaurants
- 5. Service quality from the hotel guest´s view with checklist and guest questionnaire
- 6. Service quality from the restaurant guest´s view with checklist and guest questionnaire
- 7. Final review and best practice
- 8. HOTQUA -a brief description
- About the author
- Copyright
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Yes, you can access Service quality from the guest's view by Frank Höchsmann in PDF and/or ePUB format, as well as other popular books in Politik & Internationale Beziehungen & Geschichte & Theorie der Politik. We have over 1.5 million books available in our catalogue for you to explore.