The New Review Economy
eBook - ePub

The New Review Economy

Third-Party Review Sites, Reputation, and Neo-Liberal Public Relations in the Digital Age

  1. 144 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

The New Review Economy

Third-Party Review Sites, Reputation, and Neo-Liberal Public Relations in the Digital Age

About this book

This book examines third-party review sites (TPRS) and the intersection of the review economy and neoliberal public relations, in order to understand how users and organizations engage the 21st century global review economy.

The author applies communication and digital media theories to evaluate contemporary case studies that challenge TPRS and control over digital reputation. Chapters analyze famous cases such as the Texas photographer who sued her clients for negative reviews and activists using Yelp to protest the hunt of "Cecil the Lion," to illustrate the complicated yet important role of TPRS in the review economy. Theories such as neoliberal public relations, digital dialogic communication and cultural intermediaries help explain the impact of reviews and how to apply lessons learned from infamous cases.

This nuanced and up to date exploration of the contemporary review economy will offer insights and best practice for academic researchers and upper-level undergraduate students in public relations, digital media, or strategic communication programs.

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Yes, you can access The New Review Economy by Alison N. Novak in PDF and/or ePUB format, as well as other popular books in Business & Business Communication. We have over one million books available in our catalogue for you to explore.

Information

Table of contents

  1. Cover
  2. Half Title
  3. Series Information
  4. Title Page
  5. Copyright Page
  6. Contents
  7. List of Tables
  8. Acknowledgments
  9. Introduction
  10. 1 Digital Labor on Third-Party Review Sites
  11. 2 Trust, Credibility, and the Power of Reviews
  12. 3 Yelp’s Super Reviewers
  13. 4 Scrubbing and Ethics
  14. 5 Lawsuits and Organizational Control
  15. 6 Advocacy and Third-Party Review Sites
  16. 7 Best Practices
  17. Conclusion
  18. Appendix: Methodological Notes
  19. Index