Sustainable Hospitality Management
eBook - ePub

Sustainable Hospitality Management

Designing Meaningful Encounters with Talent and Technology

  1. 332 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Sustainable Hospitality Management

Designing Meaningful Encounters with Talent and Technology

About this book

Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology will generate international debate in the research and practice of hospitality management. It considers how the sector can and should innovate to respond to challenges such as talent scarcity, the growing ecological footprint, and technological developments.

Volume 24 of Advanced Series in Management explores topics at the very heart of hospitality, by looking at meaningful encounters: positive, welcoming, genuinely service-oriented interactions between humans, and the role of technology in creating or improving these encounters.

Human talent is essential to excellent service delivery and guest experience provision. It is also essential in the design and monitoring of technology-enabled guest or customer experience. Technology may be the service facilitator or it may be an experience enhancer. In today's globalizing platform economy, hospitality services are established most dominantly via technology-enabled platforms or networks. At the human interaction level, technology can deliver, support or intensify the hospitality experience.
 
This volume is essential for researchers and students interested in the hospitality sector and the role of technology in creating a sustainable hospitality sector.

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Information

Publisher
Emerald Publishing Limited
Year
2020
Print ISBN
9781839092664
eBook ISBN
9781839092671
Topic
Betriebswirtschaft
Subtopic
Wirtschaftssethik

Table of contents

  1. Cover
  2. Title
  3. Copyright
  4. Contents
  5. List of Figures
  6. List of Tables
  7. About the Contributors
  8. List of Contributors
  9. Introduction
  10. SECTION I HOSPITALITY AND EXPERIENCE(S)
  11. SECTION II TALENT(S) AND WORKFORCES IN THE HOSPITALITY SECTOR
  12. SECTION III TECHNOLOGY AND SUSTAINABILITY
  13. Index

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Yes, you can access Sustainable Hospitality Management by Huub Ruël, Angelique Lombarts, Huub Ruël,Angelique Lombarts in PDF and/or ePUB format, as well as other popular books in Betriebswirtschaft & Wirtschaftssethik. We have over 1.5 million books available in our catalogue for you to explore.