1.2.1 DEFINITION
Over the years, many professional bodies and individuals have, in many different ways, answered the question, ‘What is a project?’; however, the definition given in ISO 21500:2012 ‘Guide to Project Management’ is perhaps the most appropriate one. It defines project as
a unique set of processes consisting of co-ordinated and controlled activities with start and finish dates, undertaken to achieve an objective. Achievement of the project objective requires deliverables conforming to specific requirements, including multiple constraints such as time, cost and resources.
It is apparent from this definition that a project is essentially a vehicle for change and there is a fundamental difference between a project and an ongoing organization. While the former is fundamentally a process of change, the latter carries on with the ongoing operations in a continuous, repetitive and routine manner, often following a well-defined route. Any small improvement (change) in the latter case is performed as a part of day-to-day work without affecting the overhead structure.
1.2.2 DISTINCTIVE FEATURES
Irrespective of their size and nature, all projects are marked by a few common distinctive features. Thus, every project is:
- A mechanism for change with the well-defined goal;
- A cost-oriented venture;
- Time-bound;
- Temporary in nature;
- Unique;
- Resource-dependent;
- People-oriented;
- Subject to uncertainty and risk.
These aspects are briefly discussed in the following paragraphs.
1.2.2.1 Change
Project is a vehicle for change. It provides the means by which an individual, an organization or a country can change from one stable state to another distinctly different stable state, from which the desired operation can be carried out, ideally, in a better way. The change in the operation may be quite significant or trifling depending on the expanse or outreach of the project. Project is a linked set of activities for producing an outcome to achieve a well-defined goal. Examples are constructing a new bridge across a river, launching a new magazine, expanding a business or enterprise and campaigning for election in a local body.
1.2.2.2 Cost
Every project needs investment by way of people’s time, equipment, computer hardware, computer software licenses, materials, marketing expenses, etc. Thus, there must be a well-defined budget before the project is conceived. This budget needs to be monitored, and every effort should be made to ensure that the project is completed within the agreed budget.
1.2.2.3 Time
The duration for completion may vary from project to project, depending on its size and involvement. However, each project must have a limited and well-defined period of completion time to produce an outcome of certain standard.
1.2.2.4 Temporary in Nature
Every project is a one-off event. It may be installing a new system or software in the office, building a new hospital, replacing machine in a workshop or rehabilitating an existing bridge. In every case, the project is intentionally temporary; it will come and go, leaving behind an intended outcome. Any delay in its completion would not only delay the outcome of the project but also affect the release of the assigned resources for use in other project(s).
1.2.2.5 Uniqueness
Each project is a unique enterprise. No two projects are identical, even though the associated activities may be similar and their outcomes may be the same. As for example, two similar bridges over two different rivers may look alike, but they will have different site conditions, different design norms to comply with, different foundations, different contractors and so on.
1.2.2.6 Resource Dependence
Every project – big or small – is always resource-dependent. Professionals, experts as well as materials and equipment are required for successful execution of any project, right from the conception stage till the project is completed. However, all the resources may not be required simultaneously for the entire duration of the project. Thus, resources for, say, one particular activity may be required only after completion of another preceding activity. Also, it may be that two or more activities may run in parallel, in which case resources for these particular activities will be needed simultaneously. Therefore, to avoid wastage, ideally, resources for each activity should be made available only when needed and taken away when the need is over.
1.2.2.7 Focus on People
All projects are people-oriented and consequently associated with various groups of persons, commonly known as stakeholders. Stakeholders are intimately involved in a project, though their interests or priorities may not be similar and may even be in opposition. This aspect needs to be specially noted. For example, one of the stakeholders is the sponsor of a project. This may be an individual or an organization where priority could be to achieve a maximum profit from the project with a minimum cost. On the contrary, the priority of a government or nonprofit private organization would be to spread the benefit to the maximum number of people (users). Next, a project will need skilled people to conceive, plan and execute it to successful completion. The stakeholders in this group need to be specialists in the respective nature of the project, viz., a railway bridge project, a cancer hospital project or developing new software, etc., as the case may be. The priority of this group is to ensure that the outcome becomes beneficial to the users, in spite of unavoidable uncertainty and possible risks. The third and the most important group of stakeholders is the end users or beneficiaries of the project who will be concerned primarily with the usefulness of the outcome of the project. Depending on the nature of the project, other stakeholders include the politicians, regulatory authorities, environmentalists and social activists, media.
One other aspect regarding ‘cross-linked’ stakeholders needs consideration in this context. A project may need diverse types of expertise from several organizations, each of whom, in turn, may be engaged by several project authorities for its distinctive expertise. The competing demands of these diverse projects may initiate conflicts in the deployment of resources of these expert organizations, creating problems to the customers (the diverse project authorities) in not receiving the expert inputs in time, thereby exposing the project to the risk of slippage in time schedule.
1.2.2.8 Uncertainty and Risk
As already discussed, every project is linked with change, and change always entails a certain degree of uncertainty and risk. Apart from this inbuilt uncertainty, one has to be alert from a number of extraneous uncertainties also. Natural environment has always been uncertain. Earthquakes, floods and hurricanes are examples of such uncertainties. Of late, political, social, economic and technological environments around us have undergone enormous change and are still continuing to do so. As a result, unprecedented instability is being experienced in all spheres of our life, leading to uncertainty and risk. Thus, it is rather impossible to make any project completely free from uncertainty and risk.