The only way for HR professionals to ensure sustainable top performance from their workforce is by taking a people-focused approach to their employees.
To outperform their competitors, businesses need happy, engaged and committed employees performing to their full potential. Investing in new technologies or embracing people analytics won't achieve this but a people-focused approach will. It not only improves staff engagement, productivity and wellbeing but also secures the benefits for the business with Deloitte reporting in 2019 that 'organizations focusing on human experience are twice as likely to outperform their peers in revenue growth over a three-year period.' Human Experience at Work is a practical guide for HR professionals and those responsible for talent management which provides advice, examples and guidance on how to embed people-centred approach to staff development.
Human Experience at Work covers what human experience is, the benefits for the organization, the benefits for employees, how to make it part of a talent management and organizational development strategy and how to leverage it. There is also coverage of how focusing on people and allowing them to be themselves at work creates a more diverse and inclusive work environment. Supported by case studies, insights, and examples from companies including GSK, Ford, IKEA, Fotile, Grenade, Huel, and Moneypenny.
eBook - ePub
Human Experience at Work
Drive Performance with a People-focused approach to Employees
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
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Information
Index
11-plus examination 65
acceleration of outcomes 75–76, 105
accountability 48
activism 50, 52, 151–52
adaptable pragmatists 146
admired, respected and trusted (ART) organization-building 173–82
AIA 184
Airbnb 95, 102–04
alignment 48, 114–15
Amazon 27, 49–50
architect role 25, 34–35
Arrival 99
balance 101–02
Bannell, Nicole 47
Barclays 18
Barratt, Alan 161–63
Bay, Mert 147
Benioff, Marc 72
Bezos, Jeff 27
Bird 73
Blizzard 74
BNY Mellon 74
bold leadership 195–98
branding 157–66
Grenade 160–63
Huel 163–66
brands
amplifying brand impact 149–51
building trusted, admired and respected brands 173–82
growing trusted, human-centred and experience-driven brands 88–100
power of 50–51
Tian Yuan 187
trust 52–53
Bray, Tim 49–50
breaking habits 149–51
BREATHE model 100–08
accelerate 105
balance 101–02
elevate 108
empathize 104–05
honour 107–08
react 102–04
think 106–07
Bregman, Rutger 93
BrewDog 63–64, 99
Brooks, David 28
Bryson, Bill 9
bureaucracy 54–55
business issues 213–14
business model 46–48
business philosophy 114
Business Roundtable, Statement on the Purpose of a Corporation 176
can-do professionalism 147
Cannon-Brookes, Mike 85
capability 120
capitalism 8, 13–14, 22
stakeholder capitalism 72
carer role 25, 32–33
caring for employees 134, 213–14
CEOs 43
challenge of human experience 57–59
female 65–66
pay 13
rethinking the role of companies 14–15
see also leadership
role in evolution of human-centred organization 182–90
Chang Hong Tian Yuan 184–89
changing workplace 10–11
characteristics of a great enterprise 131–32
Chartered Institute of...
Table of contents
- About the author
- Foreword
- Acknowledgements
- Introduction
- 01 The human experience
- 02 Why humanity demands a new model for work
- 03 Accelerating holistic, human-centred and experience-driven business
- 04 Delivering world-class human experiences at work
- 05 Reset, refresh and relaunch work around life
- 06 Evolving human experiences at work
- Epilogue
- References
- Index
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Yes, you can access Human Experience at Work by Ben Whitter in PDF and/or ePUB format, as well as other popular books in Negocios y empresa & Gestión de recursos humanos. We have over 1.5 million books available in our catalogue for you to explore.