Human Experience at Work

Drive Performance with a People-focused approach to Employees

Ben Whitter

• Publisher: Kogan Page
• Year: 2021
• Print ISBN: 9781789667639
• eBook ISBN: 9781789667646
• Edition: 1
• Topic: Business
• Subtopic: Human Resource Management
• Index: Business

The only way for HR professionals to ensure sustainable top performance from their workforce is by taking a people-focused approach to their employees.

To outperform their competitors, businesses need happy, engaged and committed employees performing to their full potential. Investing in new technologies or embracing people analytics won't achieve this but a people-focused approach will. It not only improves staff engagement, productivity and wellbeing but also secures the benefits for the business with Deloitte reporting in 2019 that 'organizations focusing on human experience are twice as likely to outperform their peers in revenue growth over a three-year period.' Human Experience at Work is a practical guide for HR professionals and those responsible for talent management which provides advice, examples and guidance on how to embed people-centred approach to staff development.

Human Experience at Work covers what human experience is, the benefits for the organization, the benefits for employees, how to make it part of a talent management and organizational development strategy and how to leverage it. There is also coverage of how focusing on people and allowing them to be themselves at work creates a more diverse and inclusive work environment. Supported by case studies, insights, and examples from companies including GSK, Ford, IKEA, Fotile, Grenade, Huel, and Moneypenny.

Index

11-plus examination 65

acceleration of outcomes 75–76, 105

accountability 48

activism 50, 52, 151–52

adaptable pragmatists 146

admired, respected and trusted (ART) organization-building 173–82

AIA 184

Airbnb 95, 102–04

alignment 48, 114–15

Amazon 27, 49–50

architect role 25, 34–35

Arrival 99

balance 101–02

Bannell, Nicole 47

Barclays 18

Barratt, Alan 161–63

Bay, Mert 147

Benioff, Marc 72

Bezos, Jeff 27

Bird 73

Blizzard 74

BNY Mellon 74

bold leadership 195–98

branding 157–66

Grenade 160–63

Huel 163–66

brands

amplifying brand impact 149–51

building trusted, admired and respected brands 173–82

growing trusted, human-centred and experience-driven brands 88–100

power of 50–51

Tian Yuan 187

trust 52–53

Bray, Tim 49–50

breaking habits 149–51

BREATHE model 100–08

accelerate 105

balance 101–02

elevate 108

empathize 104–05

honour 107–08

react 102–04

think 106–07

Bregman, Rutger 93

BrewDog 63–64, 99

Brooks, David 28

Bryson, Bill 9

bureaucracy 54–55

business issues 213–14

business model 46–48

business philosophy 114

Business Roundtable, Statement on the Purpose of a Corporation 176

can-do professionalism 147

Cannon-Brookes, Mike 85

capability 120

capitalism 8, 13–14, 22

stakeholder capitalism 72

carer role 25, 32–33

caring for employees 134, 213–14

CEOs 43

challenge of human experience 57–59

female 65–66

pay 13

rethinking the role of companies 14–15

see also leadership

role in evolution of human-centred organization 182–90

Chang Hong Tian Yuan 184–89

changing workplace 10–11

characteristics of a great enterprise 131–32

Chartered Institute of...

Table of contents

• About the author
• Foreword
• Acknowledgements
• Introduction
• 01 The human experience
• 02 Why humanity demands a new model for work
• 03 Accelerating holistic, human-centred and experience-driven business
• 04 Delivering world-class human experiences at work
• 05 Reset, refresh and relaunch work around life
• 06 Evolving human experiences at work
• Epilogue
• References
• Index