Telefonieren
eBook - ePub

Telefonieren

Professionelle GesprÀchstechniken

Holger Backwinkel, Peter Sturtz

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  1. 128 pages
  2. German
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Telefonieren

Professionelle GesprÀchstechniken

Holger Backwinkel, Peter Sturtz

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About This Book

TelefongesprĂ€che – sei es mit Kunden, Kollegen oder Vorgesetzten - sind die hĂ€ufigsten GeschĂ€ftskontakte ĂŒberhaupt. Um dabei erfolgreich zu sein, mĂŒssen Sie Ihre Telefonate professionell und ĂŒberzeugend gestalten. Der TaschenGuide zeigt Ihnen, wie Sie zeitsparend, ziel- und empfĂ€ngerorientiert telefonieren. Mit Hilfe von Checklisten und kleinen Übungen lernen Sie, wie Sie Ihren GesprĂ€chspartner ĂŒberzeugen und wie Sie mit schwierigen Anrufern und heiklen Situationen umgehen. Sie erfahren das Wichtigste ĂŒber Verkaufen am Telefon sowie ĂŒber Sprechtechnik und Rhetorik.Inhalte: - Formulieren, Argumentieren, Fragen, Zuhören - Rhetorik-Tipps fĂŒrs Telefon- Stimme und Sprechtechnik - so verbessern Sie Ihre Telefonkompetenz- Vom GesprĂ€chseinstieg bis zum Abschluss - die sechs Phasen eines erfolgreichen Telefonats- Mit Tipps fĂŒr heikle Situationen

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Information

Publisher
Haufe
Year
2018
ISBN
9783648122273
Edition
5

Table of contents