— 4 —
Alan and Emily Cherry
vs.
Quick Air
Opening Statement
The plaintiffs, Alan and Emily Cherry, took a flight to Cuba on Quick Air, the defendant, in January 2009. Their flight included 11 days at a nice resort. On arrival in Cuba their luggage could not be found and it included Alan’s essential medicine for his heart condition. The Cherrys said their holiday was ruined and they are suing for return of their money paid for the trip.
The Evidence
The Cherrys bought a package deal that included a flight, 11 days at a resort in Varadero, and all their transportation to and from the airport in Cuba. The price for each of them was $1,750.
They had not previously taken a trip by air.
Both Alan and Emily testified that when they checked in at Pearson International in Toronto they were told all their liquid items such as hair shampoo, toothpaste, and Alan’s liquid heart medicine, specifically nitroglycerine, had to be packed in their suitcase for checking in and not put in their carry on.
Alan Cherry gave his age as 86 and Emily’s as 82.
An airline service representative testified that none of their employees would ever give such erroneous information to anyone.
In any event, when their plane arrived in Cuba the luggage could not be found. All the other passengers had picked up their luggage and departed the air terminal and only the Cherrys remained.
Emily spoke to someone in the terminal who seemed to be in charge of lost luggage and after several more hours the Cherrys were informed that their luggage, for unknown reasons, was still in Toronto but would come on the next flight two days later.
Alan became even more agitated and his need for his nitroglycerine became urgent.
The airline representative from Quick Air told the Cherrys that the flight was returning to Toronto shortly and that there were available seats. Not wanting to be without his medicine Alan Cherry decided to return to Toronto, arriving around 11:30 p.m.
Once in Toronto they tried for three hours to get their luggage, which Alan said was lost in the terminal building.
Finally around 3:00 a.m. their luggage was found and they took a taxi home to Barrie. No public transportation to Barrie was available at 3:00 a.m.
The Cherrys are suing for return of what they paid for the holiday and for the cost for the taxi ride home in the amount of $160 and for their court costs.
Today I have to decide on the evidence if the plaintiffs are entitled to recover as a result of the apparent inability of the defendant to turn over the Cherrys’ luggage.
You be the judge.