The Handbook of Global Outsourcing and Offshoring

I. Oshri, J. Kotlarsky, L. Willcocks

• Publisher: Palgrave Macmillan
• Year: 2009
• Print ISBN:
  9780230235502
• eBook ISBN:
  9780230251076
• Topic: Negocios y empresa
• Subtopic: Comunicación empresarial

This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other.

Table of contents

• Cover
• Contents
• List of Tables
• List of Figures
• Acknowledgments
• Note on Case Study Contributors
• Introduction
• Chapter 1 Overview of the global sourcing marketplace
• Chapter 2 Sourcing models: What and when to outsource/offshore
• Chapter 3 Country attractiveness for sourcing
• Chapter 4 Supplier’s core capabilities and strategies for sustainability and growth
• Chapter 5 Leveraging knowledge and expertise
• Chapter 6 The client perspective: Vendor selection strategy, retained management capabilities, and legal issues
• Chapter 7 The IT outsourcing lifecycle and the transition phase
• Chapter 8 Governance of outsourcing projects
• Chapter 9 Managing globally distributed teams
• Chapter 10 Emerging issues in sourcing strategy
• Case Study 1 Managing IT outsourcing and core capabilities for business change: The Commonwealth Bank of Australia case
• Case Study 2 Transforming a human resource function through outsourcing: The BAE Systems – Xchanging enterprise partnership
• Case Study 3 PanGenesis: A creative Costa Rican approach to the persistent IT labor crunch
• Case Study 4 The giant awakens: Sheen Software Systems considers China for offshore IT outsourcing
• Case Study 5 Managing strategic IT-based outsourcing projects: The CLASS case in financial services
• Case Study 6 Strategic challenges facing captive centers
• References
• Name Index
• Subject Index