Healthcare Call Center Essentials
eBook - ePub

Healthcare Call Center Essentials

Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success

  1. English
  2. ePUB (mobile friendly)
  3. Available on iOS & Android
eBook - ePub

Healthcare Call Center Essentials

Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success

About this book

The essential guide to healthcare call centers.

Today's healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system.

But running a healthcare call center comes with its own set of challenges.Ā 

Healthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center. From daily operations to long-term success, this essential guide will help you create a thriving contact center that meets the urgent needs of both patients and the medical community.

By addressing common pain points, Healthcare Call Center Essentials will teach you how to:

Ā - Train and retain agents for long-term successĀ 

Ā - Measure your metrics to understand your call center's strengths and weaknessesĀ 

Ā - Create more efficient and effective call center operationsĀ 

Ā - Understand the dynamics of traffic, time management, and employee issuesĀ 

Ā - Optimize your systems to better meet the needs of your medical communityĀ 

Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success provides practical and actionable tips to call center directors, managers, and leaders. You'll discover how to better manage your team and maintain achievable strategies to meet your goals and powerfully support patients and healthcare centers.

By implementing the strategies in Healthcare Call Center Essentials, you can improve your daily systems and optimize your contact center operation.

Get your copy today.

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Information

Publisher
Rock Rooster Books
Year
2022
Print ISBN
9781948082952
eBook ISBN
9781948082945
Topic
Medicine
Subtopic
Service Industry

Table of contents

  1. Call Centers: The Future of Healthcare
  2. Part 1: Management
  3. Part 2: Staffing
  4. Part 3: Operations
  5. Part 4: Customer Service
  6. Part 5: Marketing and Promotion
  7. Part 6: Technology and Tools
  8. Part 7: Seasonal Considerations
  9. The Future of the Healthcare Call Center Industry
  10. Acknowledgments
  11. About Peter Lyle DeHaan
  12. Other Books by Peter Lyle DeHaan

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Yes, you can access Healthcare Call Center Essentials by Peter Lyle DeHaan in PDF and/or ePUB format, as well as other popular books in Medicine & Service Industry. We have over 1.5 million books available in our catalogue for you to explore.