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BALANSERAT BEMÖTANDE
Teori och Praktik
Conny Akterhall
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Table of contents
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About This Book
Conny Akterhall beskriver i boken olika sätt att hantera uppkomna konflikter och aggressiva situationer, samt hur dessa också kan förebyggas och tas hand om efteråt. Några av rubrikerna är Beteendemönster, Integritet, Tanken och Talet, Kroppsspråk, Human Skyddsteknik, Nödvärnslagen och Arbetsmiljölagen.Bokens innehåll, baserat på ca 40 år av undervisning, är framförallt riktad mot personal inom socialtjänst, inspektion, sjukvård, omsorg, skola och handel. Samtidigt är mycket så generellt att det också blir relevant utanför arbetet, t.ex. i familjesituationer eller vid andra tillfällen.
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