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Personalising public services
Understanding the personalisation narrative
Needham, Catherine
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- 216 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
Personalising public services
Understanding the personalisation narrative
Needham, Catherine
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About This Book
Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.
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