
Harnessing Complexity for Better Outcomes in Public and Non-profit Services
- 128 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
Harnessing Complexity for Better Outcomes in Public and Non-profit Services
About this book
ePDF and ePUB available Open Access under CC-BY-NC-ND licence.
How can public services and social interventions create and sustain good outcomes for the populations they serve?
Building on research in public health, social epidemiology and the social determinants of health, this book presents complexity theory as an alternative basis for an outcome-oriented public management praxis. It takes a critical approach towards New Public Management and provides new conceptual inroads for reappraising public management in theory and practice. It advances two practical approaches: Human Learning Systems (a model for public service reform) and Learning Partnerships (a model for research and academic engagement in complex settings).
With up-to-date and extensive discussions on public service reform, this book provides practical and action-oriented guidance for a radical change of course in management and governance.
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Information
Table of contents
- Cover
- Title Page
- Copyright Page
- Dedication
- Table of Contents
- List of Figures and Tables
- About the Authors
- Acknowledgements
- Preface
- One Introduction
- Two Rationalism: a failed logic for public service reform?
- Three The Complexity Theory of Outcome Creation
- Four Complexity as a service reform trajectory: dynamic capabilities for better public service outcomes
- Five Human Learning Systems: a new trajectory in public service reform?
- Six Learning partnerships: relevant research for a complex world
- Seven Harnessing complexity for better social outcomes: a reform and research agenda
- Appendix
- References
- Index