Emotional Intelligence for IT Professionals

Emília M. Ludovino

• Publisher: Packt Publishing
• Year: 2017
• eBook ISBN: 9781787289451
• Topic: Computer Science
• Subtopic: Computer Science General
• Index: Computer Science

Learn the techniques used by the most successful IT people in the world.

Key Features

• [*] Get real-life case studies for different IT roles, developers, testers, analysts, project managers, DBAs
• [*] Identify with your IT scenarios and take the right decision to move up in your career
• [*] Improve your EQ and face any difficult scenario confidently and effectively

Book Description

This book will help you discover your emotional quotient (EQ) through practices and techniques that are used by the most successful IT people in the world. It will make you familiar with the core skills of Emotional Intelligence, such as understanding the role that emotions play in life, especially in the workplace. You will learn to identify the factors that make your behavior consistent, not just to other employees, but to yourself. This includes recognizing, harnessing, predicting, fostering, valuing, soothing, increasing, decreasing, managing, shifting, influencing or turning around emotions and integrating accurate emotional information into decision-making, reasoning, problem solving, etc., because, emotions run business in a way that spreadsheets and logic cannot. When a deadline lurks, you'll know the steps you need to take to keep calm and composed. You'll find out how to meet the deadline, and not get bogged down by stress. We'll explain these factors and techniques through real-life examples faced by IT employees and you'll learn using the choices that they made. This book will give you a detailed analysis of the events and behavioral pattern of the employees during that time. This will help you improve your own EQ to the extent that you don't just survive, but thrive in a competitive IT industry.

What you will learn

• [*] Improve your observation skills to understand people better
• [*] Know how to identify what motivates you and those around you
• [*] Develop strategies for working more effectively with others
• [*] Increase your capacity to influence people and improve your communication skills
• [*] Understand how to successfully complete tasks through other people
• [*] Discover how to control the emotional content of your decision-making

Who this book is for

This book is for professionals across the IT domain who work as developers, administrators, architects, administrators system analysts, and so on, who want to create a better working environment around them by improving their own emotional intelligence. This book assumes that you are a beginner to emotional intelligence and will help you understand the basic concepts before helping you with real life scenarios.

]]>

Table of contents

• Title Page
• Copyright
• Credits
• About the Author
• Acknowledgment
• About the Reviewer
• www.Packtpub.com
• Customer Feedback
• Preface
• What is Emotional Intelligence?
• The Neuroscience Behind Emotional Intelligence
• Core Emotional Intelligence Skills IT Professionals Need
• How to Build an Emotionally Intelligent IT Organization
• How to Be an Emotionally Intelligent IT Manager
• How to Be an Emotionally Intelligent IT Leader
• How to Hire Emotionally Intelligent IT Professionals
• Preventing Stressful Situations with Emotional Resilience
• Bibliography