Building Enterprise Ready Telephony Systems with sipXecs 4.0
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Building Enterprise Ready Telephony Systems with sipXecs 4.0

Michael W. Picher

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eBook - ePub

Building Enterprise Ready Telephony Systems with sipXecs 4.0

Michael W. Picher

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About This Book

In Detail

Open source telephony systems are making big waves in the communications industry. Moving your organization from a lab environment to production system can seem like a daunting and inherently risky proposition. Building Enterprise Ready Telephony Systems with sipXecs delivers proven techniques for deploying reliable and robust communications systems.

Building Enterprise Ready Telephony Systems with sipXecs provides a guiding hand in planning, building and migrating a corporate communications system to the open source sipXecs SIP PBX platform. Following this step-by-step guide makes normally complex tasks, such as migrating your existing communication system to VOIP and deploying phones, easy. Imagine how good you'll feel when you have a complete, enterprise ready telephony system at work in your business.

Planning a communications system for any size of network can seem an overwhelmingly complicated task. Deploying a robust and reliable communications system may seem even harder. This book will start by helping you understand the nuts and bolts of a Voice over IP Telephony system. The base knowledge gained is then built upon with system design and product selection. Soon you will be able to implement, utilize and maintain a communications system with sipXecs. Many screen-shots and diagrams help to illustrate and make simple what can otherwise be a complex undertaking. It's easy to build an enterprise ready telephony system when you follow this helpful, straightforward guide.

A clear and concise approach to building a communications system for any organization with the open source sipX Enterprise Communications Server

Approach

This book was written to be a step by step approach to building a communications system for any organization. Care was taken to clearly illustrate with diagrams and screen shots all of the steps and concepts along the way.

Who this book is for

This book is written for network engineers who have been asked to deploy and maintain communications systems for their organizations.

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Information

Publisher
Packt Publishing
Year
2009
ISBN
9781847196804
Edition
1
Topic
Ciencia de la computación
Subtopic
Tecnología de la información

Building Enterprise-Ready Telephony Systems with sipXecs 4.0

Michael W. Picher

Table of Contents

Building Enterprise-Ready Telephony Systems with sipXecs 4.0
Credits
About the Author
About the Reviewer
Preface
What this book covers
What you need for this book
Who this book is for
Conventions
Reader feedback
Customer support
Errata
Piracy
Questions
1. Introduction to Telephony Concepts and sipXecs
Traditional phone system concepts
Telecommunications provider interface
Telephones on a traditional phone system
Voicemail systems
Call routing logic
Calling functions and features
Call hold
Call park orbits
Call pickup
Call transfer
Call forwarding
Speed dial
Direct Station Selection/Busy Lamp Field
Hunt groups
Automatic Call Distribution
Dial plans
Intercom
Paging
Conferencing
sipX Enterprise Communications System overview
The iPBX
Gateways
Telephones
sipXecs features
Voicemail
Auto Attendant
Music on Hold
Call park orbits
Page groups
Intercom
Conference server
Automatic call distribution
Device management
User management
User self-service portal
Time-based call forwarding
Localization
Internet calling and NAT traversal
Call detail records
Clustering
Summary
2. System Planning and Equipment Selection
System planning
Information gathering
Existing telecommunications connectivity
Demarcation point
Existing users and phones
Existing call flow
Day call flow example
Night call flow example
Departmental call flow example
Existing auto attendants
Existing hunt groups
Existing ACD queues
Special considerations
Paging
Cordless phones
Existing computer network
Equipment selection
Network equipment
Network switch connectivity
Quality of service
Virtual Local Area Network support
Powering the phones
Gigabit switches
Utilizing existing network equipment
Servers
Gateways
Analog gateways
Digital gateways
Phones
Hard phones
Softphones
Wireless phones
SIP firewalls
Uninterruptable power supplies
Plan the installation
Extension planning
Users and phones
Define permissions for user groups
Call flow
Auto attendants
Hunt groups
ACD queues
Network planning
Physical network
Virtual network
Site preparations
Document additional network information
Summary
3. Installing sipXecs
Complete cabling requirements
Complete network requirements
Installing sipXecs
High availability installation
Install and configure the distributed server
Verify DNS and DHCP operation
Single PBX testing
High availability PBX testing
Summary
4. Configuring Users
Creating users
Extension pool
Internal extension length
Adding a user
Importing users
User groups
Advanced user configuration
Phantom users
Voicemail-only mailbox
Call routing phantom
Call routing phantom example
Summary
5. Configuring Phones in sipXecs
Types of phones
Managed phones
Unmanaged phones
Phone groups
Phone firmware
Advanced phone configuration
Multiple lines on a phone
Multiple phones for a user
Multiple line appearances on a phone
Summary
6. Connecting to the World with sipXecs
Adding gateways
Managed gateways
PSTN Lines
Caller ID
Dial Plan
SIP
Voice Codecs
Proxy and Registration
DTMF & Dialing
Advanced Parameters
Supplementary Services
FXO
Network
Media
RTP/RTPC
Management
Unmanaged gateways
Add gateway
Caller ID
Dial Plan
SIP Trunks
Dial Plans
Voicemail dial rule
Custom dial rules
Long distance dial rules
Local dial rules
Emergency dial rules
International dial rules
Attendant dial rules
Session Border Controllers
sipXecs Session Border Controller
Defining Session Border Controllers
Summary
7. Configuring sipXecs Server Features
Auto Attendant
Auto Attendant example
Intercom
Paging Groups
Hunt Groups
Call Park Orbits
Music on Hold
Phonebooks
Summary
8. Using sipXecs—The User Perspective
The Telephone User Interface (TUI)
Transfer a call directly to voice mail
Directed call pickup
Parking a call
Picking up a parked call
Intercom
Paging groups
Conference room controls
ACD sign in and out
Using the sipXecs voicemail service
Voicemail messages menu structure
Voicemail options menu
Voicemail system administrator options
The user web portal
Voicemail
User information
Call forwarding
User speed dials
Call history
ACD presence
Phonebook
Phones
User training
Training materials
Classroom training
Summary
9. Configuring Advanced sipXecs Features
Conference service
Utilizing DIDs
Phantom users
Live daytime attendant
Create new user account
Turn off voicemail
Set up the work day schedule
Set up call forwarding
Change gateway destination extension
Connecting two sipXecs servers
DNS resolution
Set up gateways
Configure custom dial plan entry
Summary
10. Utilizing the sipXecs ACD Service
Enabling the ACD Service
Configuring the ACD Service
Create an ACD Queue
Configure lines for queues
Agent Availability
Mon...

Table of contents