eBook - PDF
The Language of Service Encounters
A Pragmatic-Discursive Approach
- 296 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
About this book
Service encounters are ubiquitous in social interaction. We buy food and everyday items in supermarkets, convenience stores, or markets; we purchase merchandise in department stores; or we request information at a visitor information center. This book offers a comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, J. César Félix-Brasdefer sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico. This book investigates cross-cultural and intra-lingual pragmatic variation during the negotiation of service. The author provides a broad review of research on service encounters to date, and analyzes characteristics of sales transactions, such as participants' roles, pragmatic and discourse functions of relational talk and address forms, the realization of politeness, and changes in alignment from transactional to relational talk.
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Information
Table of contents
- Cover
- Half-title
- Title page
- Copyright information
- Dedication
- Table of contents
- List of figures
- List of tables
- Transcription conventions
- Preface
- Introduction
- 1 Approaches to service encounters: a pragmatic-discursive analysis of social action
- 2 Service encounters in commercial and non-commercial settings
- 3 Cross-cultural service encounters: negotiating service in the United States and Mexico
- 4 Intra-lingual pragmatic variation in service encounters
- 5 Negotiating service in Mexican markets
- 6 Intracultural service encounters at a US visitor information center
- 7 Relational talk and the negotiation of face in service encounters
- 8 Forms of address and politeness in service encounters
- 9 Conclusions
- Appendix
- References
- Index
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Yes, you can access The Language of Service Encounters by J. César Félix-Brasdefer in PDF and/or ePUB format, as well as other popular books in Languages & Linguistics & Linguistics. We have over 1.5 million books available in our catalogue for you to explore.