Leisure Services Management

Amy R. Hurd, Robert J. Barcelona, Jo An M. Zimmerman

• Publisher: Human Kinetics
• Year: 2023
• eBook ISBN: 9781718213449
• Edition: 3
• Topic: Business
• Subtopic: Business General
• Index: Business

Leisure Services Management, Third Edition With HKPropel Access, outlines the essential knowledge and skills that successful managers must learn, and it assists students in building those competencies. The text prepares students for the Certified Park and Recreation Professional (CPRP) qualifying exam and for the challenges they’ll face in their future careers in commercial recreation, public agencies, and the nonprofit sector. Throughout the text, there are activities, projects, and examples to help students connect competencies to real-world situations.

Leisure Services Management begins by presenting a firm foundation of competency-based management. Students will examine the scope of leisure management, management responsibilities, and how a manager can affect an agency and its customers. They will also explore specific management areas such as marketing, financial management, human resources, employee development, communication, and evaluation.

For each chapter, the ancillaries offer experiential learning activities that simulate on-the-job situations. Each of these activities asks students to assume the role of a manager and address common management issues by completing a work assignment or project. These activities will facilitate student development and help students gain essential management competencies. Other learning aids include learning objectives, review questions, key terms, and a glossary to reinforce student learning.

In addition to updated references that provide contemporary management perspectives, the third edition features the following:

• Expanded content on social media, planning, and international leisure
• A new chapter focusing on diversity, equity, and inclusion to broaden students’ perspectives
• From the Field sidebars, which offer readers a glimpse of what happens in the field, so they can better understand what they will be facing in the future

Leisure Services Management has related online learning activities delivered via HKPropel. These activities include flash cards and undergraduate- and graduate-level case studies for each chapter. Chapter quizzes, which are automatically graded, may be assigned by instructors to test comprehension of critical concepts. Students can also access a list of competencies tested in the CPRP exam and a competency scorecard to track their development relative to professional standards. These online resources will help students build useful knowledge and apply the information.

The competency-driven approach of Leisure Services Management, Third Edition, assists readers in gaining the knowledge and practicing the skills needed to begin a career in leisure management. Bolstered by the practical information in this text, new managers can contribute to the success of their organization as they enjoy the challenges and rewards of their career.

Note: A code for accessing HKPropel is not included with this ebook but may be purchased separately.

Table of contents

• Cover
• Title Page
• Copyright
• Contents
• Preface
• Acknowledgments
• 1. Competency-Based Management and Leadership
• 2. The Management Process
• 3. Diversity, Equity, and Inclusion
• 4. Organizational Structure
• 5. Coordination of Resources, Programs, and Services
• 6. Planning and Decision Making
• 7. Marketing and Public Relations
• 8. Communication and Customers
• 9. Personnel Procedures and Practices
• 10. Staff Retention and Development
• 11. Sources and Methods of Financing
• 12. Budgets and Financial Cost Analysis
• 13. Evaluation
• Appendix A: Certified Park and Recreation Professional (CPRP) Competencies
• Appendix B: One-Page Strategic Plan, City of Fairfax, Virginia
• References and Resources
• Glossary
• Index
• About the Authors