Futures in Public Management

The Emerging Relational Approach to Public Services

Rob Wilson, Hannah Hesselgreaves, Max French, Melissa Hawkins, David Jamieson, Martin King, Jonathan Kimmitt

• Publisher: Emerald Publishing Limited
• Year: 2025
• Print ISBN: 9781836081951
• eBook ISBN: 9781836081944
• Topic: Business
• Subtopic: Management
• Index: Business

The prevailing orthodoxy of public service management is that it should be marketized, commissioned, contracted, managed, measured, and evaluated. Futures in Public Management introduces and develops the alternative argument that the objectives for and outcomes sought by institutions working with the public in contexts of health, care and welfare are inherently relational phenomena – they are always complex and cross-boundary, always co-produced by the individuals who experience them through interaction with those who are delivering them in relationship with those providing help/support.

This volume of Critical Perspectives on International Public Sector Management questions the potential trajectories, risks and opportunities in taking relational approaches including the transition from existing and/or emergent forms of organising public management. The implications for the governance and management of organisations and practice of relational public services are discussed, as well as the requirements for new roles and responsibilities for stakeholders that a relational management to public service reform.

Drawing from wider literature to set out the emerging lessons and reflections on relatively long running attempts to create exemplars of what is broadly a relational approach to public service management, the chapters explore the systemic hinterland required to develop and sustain relational public service approaches.

Table of contents

• Cover
• Futures in Public Management
• Endorsements
• CRITICAL PERSPECTIVES ON INTERNATIONAL PUBLIC SECTOR MANAGEMENT
• Editorial Advisory Board
• FUTURES IN PUBLIC MANAGEMENT: THE EMERGING RELATIONAL APPROACH TO PUBLIC SERVICES
• Copyright
• Dedication
• Contents
• About the Editors
• About the Contributors
• Foreword
• Preface
• Acknowledgements
• Introduction: Futures in Public Management: Is There an Emerging Relational Approach to Public Services?
• Challenges of Implementing Sociotechnical Infrastructure in Data-Centric Organizations: Learnings From a Community Initiati ...
• The Birmingham SEMH Pathfinder's Long-Term, Holistic Support for Families: Reflections on the Development of the Model
• Reversion to the Mean? Exploring the Barriers to Embedding Human Learning Systems
• Initiating Relational Public Sector Reform Through Micro- and Macro-initiatives in the Early Years System in Greater Mancheste
• Strengthening Professional Agency Through Professional Dialogue: Results From a Bottom-Up Action Research Approach From the ...
• From Aspiration to Realization: How the Outcomes Star Supports the Delivery and Management of Relational, Holistic, Flexibl ...
• ‘Minestra Riscaldata?’ Using Existing Transactional Data to Provide Insight Into Relational Activity in Active Labour Marke ...
• The Public Services Burning Platform: Using Existing Transactional Data to Make a Case for Relational Public Service Approaches
• A New Method for Conceptualizing and Modelling for Relationality and Relational Enterprise
• Modelling, Reasoning About and Providing Platforms to Enable Relational Conversations
• I've Got the Power! A Social Pedagogical Exploration of Power Dynamics in Relational Leadership and Practice Within Public ...
• How Can Ecosystems Help Us to Make Sense of Complexity in Social Care?
• Relational Service Design and New Public Management: Navigating a Paradox?1
• Conclusion: Futures in Relational Public Management Approaches
• Index