Talking with Patients and Families about Medical Error
eBook - ePub

Talking with Patients and Families about Medical Error

A Guide for Education and Practice

  1. English
  2. ePUB (mobile friendly)
  3. Available on iOS & Android
eBook - ePub

Talking with Patients and Families about Medical Error

A Guide for Education and Practice

About this book

More than a million patient safety incidents occur every year, and medical error is the third leading cause of death in the United States. Illuminating the experiences of those affected by medical error—patients, their loved ones, and physicians and other medical professionals—Talking with Patients and Families about Medical Error delves deeply into the challenges of communicating honestly and openly about mistakes in medical practice.
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Based on guidelines from the Institute for Professional and Ethical Practice and the authors' own experiences, the practice-based approaches outlined here offer concrete guidance on

• initiating discussions
• dealing professionally and compassionately with patients' reactions
• who should be included in the conversation
• what information should be documented in the medical record
• how to respond to questions about financial compensation

Aimed at promoting resolution and healing, this book stresses the importance of clear, empathetic communication that will improve clinical and organizational responses to medical missteps and mismanagement. It emphasizes five features of the physician-patient relationship deserving of special attention: transparency, respect, accountability, continuity, and kindness (TRACK). Narrative examples of common situations demonstrate how conversations about medical error can lead to healing.

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Yes, you can access Talking with Patients and Families about Medical Error by Robert D. Truog,David M. Browning,Judith A. Johnson,Thomas H. Gallagher in PDF and/or ePUB format, as well as other popular books in Medicine & Ethics in Medicine. We have over one million books available in our catalogue for you to explore.

Table of contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. Foreword
  6. Acknowledgments
  7. Introduction
  8. 1 Medical Error through the Eyes of Clinicians, Patients, and Families
  9. 2 What Is a Medical Error?
  10. 3 A Brief Overview of the Patient Safety Movement
  11. 4 Communicating about Adverse Events and Medical Error
  12. 5 Supporting Clinicians in Disclosure The Coaching Model
  13. 6 Practice-Based Learning for Coaches and Clinicians
  14. 7 Practical Guidelines for Disclosure
  15. 8 Learning through Enacting
  16. 9 The Broad Spectrum of Adverse Events and Medical Error
  17. 10 Organizational Strategies for Improving Disclosure Practice
  18. 11 Future Directions and Closing Thoughts
  19. Appendix: Practical Guidelines for Disclosure
  20. Annotated Bibliography of Key Works
  21. References
  22. Index
  23. About the Authors