- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
About this book
Reference collections and services have changed considerably in the last three decades. We have moved from all services coming from the reference desk to a more fluid environment where users can be served in person, by phone, email, virtual reference/chat, instant messaging, texting, skyping, etc.
Collections have changed too– from print collections, microfilm, microfiche and microcards to e-resources and e-books plus e-research collections in institutional archives.
Although we see many libraries still providing traditional services, others have begun to move away from this model and try to develop and offer services and collections which will better serve their user population. With technology changing so fast, users expect to communicate with the library in whatever way they choose. They also want to obtain information with little effort on their part.
Managing Reference Today: New Models and Practices
• highlights newly developed service models that libraries are developing as well as the way they are handling changing reference collections.
• describes new ways of providing reference services and new ideas of how to select and manage reference collections.
• Identifies the best practices for meeting the needs of current and future library users in academic, special, and public library settings.
Collections have changed too– from print collections, microfilm, microfiche and microcards to e-resources and e-books plus e-research collections in institutional archives.
Although we see many libraries still providing traditional services, others have begun to move away from this model and try to develop and offer services and collections which will better serve their user population. With technology changing so fast, users expect to communicate with the library in whatever way they choose. They also want to obtain information with little effort on their part.
Managing Reference Today: New Models and Practices
• highlights newly developed service models that libraries are developing as well as the way they are handling changing reference collections.
• describes new ways of providing reference services and new ideas of how to select and manage reference collections.
• Identifies the best practices for meeting the needs of current and future library users in academic, special, and public library settings.
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Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Yes, you can access Managing Reference Today by Kay Ann Cassell in PDF and/or ePUB format, as well as other popular books in Languages & Linguistics & Library & Information Science. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Title Page
- Preface
- Acknowledgments
- Understanding Reference Services and Collections Today
- Moving toward New Models of Reference Services
- Identifying New Ways of Providing Reference Services and Communicating with Users
- Choosing Newer and Better Staffing Models for Ways of Utilizing Staff
- Providing Outreach
- Bringing Necessary Change to the Education and Training of Reference Librarians
- Keeping Up with Change through More Effective Assessment
- Accepting How Reference Resources Necessarily Shape Reference Services
- Preparing to Better Serve Our Patrons Today and Tomorrow
- Index
- About the Author