eBook - ePub
The Complete Book of Business Success
Master Leadership, Sales, and Customer Service
- 256 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
About this book
Leadership. Sales. Customer service. Mastering these will go a long way towards making sure a business is successful. Byrd Baggett has provided easy-to-put-into-practice guidelines in his three best selling books: Taking Charge, The Book of Excellence, and Satisfaction Guaranteed. These three books are now combined into one attractively packaged book.
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Yes, you can access The Complete Book of Business Success by Byrd Baggett in PDF and/or ePUB format, as well as other popular books in Business & Business General. We have over one million books available in our catalogue for you to explore.
Information
The Book of
EXCELLENCE
Excellence is not optional.
The new millennium will see the death of the order taker. Are you an order taker?
Proper planning prevents poor performance. Remember this as the five Ps.
Success at the expense of faith and family is really failure.
Be a team player.
Prima donnas don’t last.
A good marketing plan that does not generate sales and profits is a failure. Don’t get the cart before the horse.
True wisdom is not a fad.
Participate in a lead-sharing group. Suggested members: Accountant, lawyer, developer, architect, telecommunications representative, marketing expert from your local chamber of commerce. This group will keep you in the know.
Develop a sense of urgency to your work and pay attention to details.
Know your market. Where is the business? Who has it?
Do not put all your eggs (time) into one client’s basket.
Make at least one new account call per week.
Always ask for the order! Don’t worry about your technique or style.
Plan your sales calls a minimum of one week in advance.
Customers will always get what they want. The question is, “Will they get it from you?”
Arrogance is deadly.
Know where your sales increases will come from. They won’t just happen!
Always have five new target accounts in development.
Have a single, consolidated planning ca...
Table of contents
- Cover Page
- Title Page
- Copyright Page
- Dedication
- Contents
- Taking Charge
- The Book of Excellence
- Satisfaction Guaranteed