Managing Conflict with Your Boss
eBook - ePub

Managing Conflict with Your Boss

Sharpe, Johnson

Share book
  1. 30 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Managing Conflict with Your Boss

Sharpe, Johnson

Book details
Book preview
Table of contents
Citations

About This Book

As individuals, we can be creative and ambitious in both our personal and professional lives. But individual efforts can't always match the energy and productivity of a group. Cultures, societies, clubs, schools, and militaries arose out of our need to band together for mutual support. Organizations were created to deal more effectively with the environment - both the natural world and the world of work. But there is a trade-off when we move from individual contributions to group efforts: the relationships necessary for working together can spawn conflict. Both worlds create a landscape where conflict flourishes, but a conflict with your boss doesn't necessarily spell the end of your career with an organization. There are steps you can take to gain perspective on and to manage the conflict so that it focuses your energy and your boss's energy on the needs of the organization, moving both of you toward a more productive working relationship.

Frequently asked questions

How do I cancel my subscription?
Simply head over to the account section in settings and click on ā€œCancel Subscriptionā€ - itā€™s as simple as that. After you cancel, your membership will stay active for the remainder of the time youā€™ve paid for. Learn more here.
Can/how do I download books?
At the moment all of our mobile-responsive ePub books are available to download via the app. Most of our PDFs are also available to download and we're working on making the final remaining ones downloadable now. Learn more here.
What is the difference between the pricing plans?
Both plans give you full access to the library and all of Perlegoā€™s features. The only differences are the price and subscription period: With the annual plan youā€™ll save around 30% compared to 12 months on the monthly plan.
What is Perlego?
We are an online textbook subscription service, where you can get access to an entire online library for less than the price of a single book per month. With over 1 million books across 1000+ topics, weā€™ve got you covered! Learn more here.
Do you support text-to-speech?
Look out for the read-aloud symbol on your next book to see if you can listen to it. The read-aloud tool reads text aloud for you, highlighting the text as it is being read. You can pause it, speed it up and slow it down. Learn more here.
Is Managing Conflict with Your Boss an online PDF/ePUB?
Yes, you can access Managing Conflict with Your Boss by Sharpe, Johnson in PDF and/or ePUB format, as well as other popular books in Betriebswirtschaft & Leadership. We have over one million books available in our catalogue for you to explore.

Information

Managing Conflict with Your Boss
Image
The special case of conflict between a direct report and a boss presents unique challenges. As a manager with responsibilities up and down the organizational chain, recognizing and resolving conflicts with your boss may well define to what degree you can effectively contribute to your organization. A conflict with your boss can arise from several different kinds of situations or opposing perspectives. Here are a few examples that illustrate potential roots of a conflict:
There is no role clarity or alignment. You are not sure about how your work supports your bossā€™s work and how it meets the mission of the organization. You may think youā€™re doing tasks that should be on your bossā€™s list. Your boss may think that she or he is doing too much of your work.
The Look of Conflict
An executive agrees to take on a new position with greater scope and more responsibility. Initially the boss had promised that a pay increase would go with the new position, but that was delayed due to budget shortfalls. After a year the executive is becoming very frustrated and losing trust in her boss.
Unfilled expectations cause many of the conflicts between direct reports and their bosses. Communicationā€”clear and often and openā€”is one key to managing and resolving those conflicts.
You and the boss sit at different vantage points. Depending on the structure of your organization, each of you is accountable to a different measure of performance and to different stakeholders. You and your boss may not pay attention to or respond to the same things because you donā€™t hold the same position in the organization.
You lack confidence in your bossā€™s ability. Several different situations could lead you to this perspective. Perhaps you held the interim position prior to your bossā€™s appointment and then the organization asked you to orient your new boss to the job. Perhaps the skills your boss employs arenā€™t as apparent to you as the skills you have to use to get results in your position.
Your boss lacks confidence in you. Your boss may be looking to you for information, advice, and options, but perceives you to be faltering on all fronts.
You and your boss are mismatched in ethics, values, and integrity. Managing conflict that threatens the organizational good because of mismatched ethics, values, or integrity may require you to seek advice and support from reliable internal HR resources or even external support sources (ranging from coaching to legal advice).
My View of Conflict: A Personal Worksheet
Take some time to consider the following list of questions. Answer them as completely and thoughtfully as you can. You may find it useful to record your answers so that you can return to them from time to time to see if your answers and your view toward conflict have shifted.
How do you define conflict?
How do you think your definition of conflict is similar to or different from how those around you define it?
What experiences shaped your views and attitudes about conflict?
What directions related to handling conflict were you given as a child?
How would you describe your communication strategies when you feel uncomfortable or uneasy? (Think of such actions as raising your voice, withdrawing, making wisecracks, laughing, asking questions, and bombarding others with information.)
What are the triggers that for you ignite a conflict? What are your own attitudes toward conflict?
How do you behave toward your boss?
Are you engaging in any of the following behaviors?
ā€¢ Political maneuvering. Donā€™t go over your bossā€™s head when conflict occurs. Include your boss when you go up the organizational ladder to address a problem. Donā€™t start looking at your next position. Concentrate on the assignments your boss has given you.
ā€¢ Lip service. All talk and no action is a sure way to increase conflict with your boss. Tell your boss what youā€™ll do and then do it.
ā€¢ Loose talk. Donā€™t undermine your boss; it will come back to haunt you. Support your boss when dealing with peers, direct reports, and staff.
ā€¢ Apple-polishing. Donā€™t go overboard. Understanding and supporting your bossā€™s point of view does not mean abandoning your own ideas or values. Nor should you withhold negative information. Determine when to raise issues in a public forum and when to take them behind closed doors.
ā€¢ Disagree disagreeably. Itā€™s healthy to disagree, but donā€™t carry the disagreement out of the meeting. Donā€™t let it infect your relationships or prey on your mind.
You and your boss are mismatched in some other r...

Table of contents