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You Can't Win a Fight with Your Client
You Can't Win a Fight with Your Client

You Can't Win a Fight with Your Client

Tom Markert
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pages
128 pages
language
English
format
ePUB (mobile friendly)
availableOnMobile
Available on iOS & Android

You Can't Win a Fight with Your Client

Tom Markert
Book details
Table of contents

About This Book

In this follow-up to You Can't Win a Fight with Your Boss, Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can't win a fight with your client! As American companies large and small have shifted their focus from manufacturing to providing services, keeping clients satisfied has become critical to the survival of every business. Yet, very few people have mastered the art of managing clients successfully. In You Can't Win a Fight with Your Client, Tom Markert argues that the secret to great service lies in understanding and applying a few fundamentals. In fifty small doses, he provides practical advice on how to manage your relationships with your clients and ensure they receive the kind of service that will keep them coming back for more. A perfect resource for anyone working with clients at any level, You Can't Win a Fight with Your Client is the no-nonsense, straightforward guide to keeping clients happy in today's hypercompetitive and demanding business environment.

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Information

Publisher
HarperCollins
Year
2009
ISBN
9780061757884
Topic
Business
Subtopic
Business General

Table of contents