Rebel at Work

How to Innovate and Drive Results When You Aren't the Boss

Natalie Neelan

• Publisher: Diversion Books
• Year: 2018
• ISBN:
  9781635763980
• Topic: Crescita personale
• Subtopic: Successo personale

" Rebel at Work is a fascinating book that makes you see your workplace in ways you haven't considered before. Natalie's approaches will have immediate impact for anyone trying to 'lead from the trenches' in a positive and productive way." —Jon Gordon, author of The Energy Bus, The Carpenter, and The Power of Positive Leadership Are you tired of leadership that claims to want an innovative culture, but throws up internal roadblocks against any new initiatives? If you're a frustrated employee banging your head up against a corporate brick wall, then this is the book for you. Change in a company often happens from the inside out when valuable employees get fed up with leadership's vague direction and conflicting priorities. But as an employee, it can be difficult to know how to inspire innovation without getting further sidelined. Rebel at Work shows you how to take matters into your own hands. You'll learn: - How to understand the unwritten rules in your organization—so you can work around them
- The types of corporate conformists, as well as their hardwiring—so you can mitigate their fear of change
- How to bring clarity to all conversations, especially since jargon can kill promising ideas
- And how to prepare step-by-step plans that increase your chances for buy-in by your leadershipBest of all, you'll learn how to find others like you in your organization to unite with and get the results you want!

CHAPTER 1.
Do You Even Know What You Are up Against at Work?

I used to work for a fantastic company. We were encouraged to work cross-functionally. Now they call it “matrix” or “lattice” or “cross-collaboration.” Back then, it was called working as a team.

Everyone was treated with respect for the value that they could deliver to the business. It had nothing to do with a title. Everyone’s role contributed to the collective success of the company.

The level of trust was high throughout the organization because of the belief our leaders had in us. When an SVP introduced us to a business contact, there was a transference of trust. Confidence compounded with each new introduction and made business enjoyable.

Our leaders would allow us to solve both big and small problems. It was okay if potential solutions failed. That was the way we would learn, both about the issue and the way we were approaching our solution. We rose to the challenge and figured out a solution together. Ideas were never stifled because new ideas were the growth engine of the business.

Solving the puzzle of how to create value for our customers was the reward. Our satisfaction came from the mental challenge of cracking the code. The cooperative approach took competitiveness out of the mix. We enlisted the help of our peers and competed against the goals we set for ourselves. We were all successful because we shared a sense of purpose. We didn’t need a financial incentive (although it was nice).

Tim, an associate merchant at a clothing retailer, had a similar experience. “I have worked on great teams in the past. It reminded me of playing on great sports teams in my youth. We all trusted each other and looked out for each other. We picked each other up when we made mistakes or needed help. We all worked for the same common goal and kept it in mind at all times. We had each other’s backs and always came to a stout resolution. Fighting and bickering was minimal, and there was no politicking or nonsense.”

I was happy writing about my old company. It brought back memories of fun times and some of the best leadership lessons of my life.

When you work within a company like this, count your lucky stars. You are one of the fortunate who feels supported and appreciated. In turn, you can take that positive energy to encourage others to be their best too. Great cultures do exist because of people like you. The lessons in this book will propel you and your team to even greater success.

If you don’t work in a functional company like this, you will want to keep reading as well. I recognize your invisible scars from banging your head up against that corporate brick wall. We are bonded because of our common battles against the status quo.

I know a new way to survive and thrive in a dysfunctional culture that is less stressful and gets results. Follow me.

Workplace Stress Has Very High Costs

Today, companies are wildly profitable, but employees work harder than ever. Workplace stress is responsible for up to $190B in annual U.S. healthcare costs. Employees work with formidable bosses, stressed out coworkers, and job insecurity daily.

Would you believe that workplace depression and PTSD are actual diagnoses from work-related stress? What’s worse is that workplace stressors don’t necessarily have to impact an employee directly. The toll of witnessing others being bullied or watching the leaders of an organization bend the rules results in the same sick feelings amongst employees—second-hand stress.

Dysfunction also affects another critical aspect of a company—the quality of its products and services.

“In a 2015 study published in the Journal of Pediatrics, twenty-four teams of doctors and nurses specializing in neonatal intensive care at four hospitals in Israel participated in a simulation that involved a preterm infant (a mannequin) suffering from a medical complication. The teams were randomly assigned to receive rude treatment—an ‘expert’ from the U.S. made disparaging remarks, suggesting that they ‘wouldn’t last a week’ in his department—or neutral treatment.

‘The results were scary,’ says Dr. Erez. ‘The teams exposed to rudeness gave the wrong diagnosis, didn’t resuscitate or ventilate appropriately, didn’t communicate well, gave the wrong medications and made other serious mistakes.’”^[1]

We all need to feel safe and useful to our teams at work. But when members of that team put us down, or ignore us (or others), our thoughts turn from the work at hand to the actions of the person making us feel terrible. It’s all we can think of. We rehash our negative experience with the offending party and project what our future interactions—with them, and with others—will look like. The negative feelings cycling inside our mind create a ripple effect with those we engage with during the course of our day. When we are on edge, our negative energy rubs off on our colleagues.

People who are on power trips, or do the least amount of work possible, impact productivity and morale. Ultimately, people end up paying to work in corporate America with their physical and mental health. The overall spending, for companies and individuals, on mental, emotional, and physical healthcare skyrockets.

The Truth About Corporate Inertia

Corporate inertia describes companies that have become complacent in their business methods and just cruise along.

There are two types of corporate inertia:

1. Companies with few competitors and a limited churn of customers
2. Companies with many competitors and a high churn of customers

Whether your corporate treadmill runs on a low setting or a high setting, the constant mile per hour pace is the inertia.

Few Competitors and Limited Churn of Customers

Consumers trust the big brands. Household names equal trust, which is transferred from generation to generation. When a company with few competitors and low customer turnover is entrenched in the existing way of doing business, there is no sense of “hurry up” to create new value. There is no need to rush or change anything because politics trump productivity. Busy work is the norm, and the bureaucracy sustains the mediocrity.

Kevin, a partner in a large consultancy, said, “Complacency is rampant in corporate America. Just about anyone that has spent any amount of time ‘within the walls’ has seen this first hand. Overinflated, mature companies. They are breeding grounds for this type of behavior.”

Companies grew, and continue to grow, to be so big that employees play it safe. They operate under the mindset that they just need to maintain what they do every day, plus enough to earn their raise and bonus. Employees focus on incremental add-ons to meet the objectives of contributing to the growth of the department. But they’re careful not to exceed those objectives, lest their goals next year require more effort to attain.

The mission for individual employees is not to screw up in these large companies. This avoidance of doing their very best translates into the entire organization striving to achieve the status quo.

Many Competitors and a High Churn of Customers

When your company has many competitors, with customers who abandon ship thanks to lower prices or novelty, you simply trade accounts with those competitors.

Your team may have worked overtime to acquire a company from your competitor this year. A huge win. But you probably lost a customer to them as well. Don’t worry, you can trade again next month or next year.

This is another form of corporate inertia. No matter how difficult it is to secure a customer, you end up running as hard as you can to stay in place, year over year. You lose them as fast as you sign them, working that extra 3 percent to satisfy the shareholders.

When there are losses in a highly competitive industry with a high churn of customers, the answer from leadership is, “Push the employees harder.” Losses in these types of companies are typically managed month to month or by the quarter. The focus is always reactionary based on the numbers of the day.

Marc, a help desk administrator, explains, “The workload exceeds the capacity of employees. We all sacrifice family time, our health, we are all on anti-anxiety meds, and we work weekends to meet service level agreements. Management is aware of all of this and has stated that there will be no changes.”

When company demands are extraordinary, the direction at the department level changes almost daily. These changes create uncertainty and fear. Fear of losing one’s employment, or goals doubling, layer onto an already stressful day-to-day job. “Do more with less,” is the company mantra. Work overtime, for free.

Mary, a claims adjuster, told me, “Management doubled their number of staff while us underlings were told that we could have our title elevated. The elevated title means more work and more responsibility, but they will not compensate us for it because they are trying to ‘do more with less.’ We are gouging our customers with price increases, and our executive leaders are getting millions in bonuses. There is something seriously wrong. We don’t have a real voice in stopping management from doing this stuff. It all falls on deaf ears.”

When people feel the pressure to meet goals no matter what, they cut corners and try to max out opportunities, ethical or not. The mission for individual employees is to survive today and deal with tomorrow later.

Dysfunctional Inertial Hybrid

In many companies, you have both scenarios at various levels of the organization and in different departments. Perhaps there is no sense of “hurry up” on the top, and panic and chaos on the bottom. Or vice versa. Also, different departments of coworkers can demonstrate these hybrid qualities.

Nothing changes if bonuses are paid. Corporate inertia floats the boat. But don’t worry. Your competition rides on the current of inertia too. It is the American corporate treadmill.

In a dysfunctional environment, you can fall into despair expecting nothing to change. Others’ acceptance of this inertia intensifies how you feel. Inertia is an infection inside of a company. Once people witness inertia, it has the potential to become a chronic condition. Some seek to control it by exercising power. Some attempt to pass the buck and just avoid challenging work because they can.

Adopting “best practices” means that people don’t think of new solutions for themselves. They don’t have to think. Someone already did the thinking for them. We follow this derivative reasoning blindly, rising to the level of industry mediocrity.

Here is the thing that is horrible about inertia—it kills thinking. It kills organic growth. For individuals, it destroys the feeling of creating something meaningful and feeling fulfilled. Inertia ruins a person’s sense of purpose.

The Big Delusion

Lots of corporate leaders claim that they want to be on the “cutting edge,” that they want to “disrupt.” But, the corporate machine likes conformity, trade secrets, efficiency, matching results to forecasts using Six Sigma efficiencies, and “doing more with less” to improve profit margins. They want the success without the risks and work that is required to evolve.

As a result, to convince the people who hold positional power over you to do things in a new way isn’t a happy experience. It is a grinding, protracted battle.

This nature of wanting conformity and needing change are two conflicting approaches that are at odds from the get-go.

Those Who Get It Done

Who is driving the change in the great companies of the world?

Rebels. Rebels like you.

You rebel against corporate inertia. You resist against the status quo. Passionate Rebels like you who want to change things for the better are immune to the inertia contagion. You see the purpose of putting your mind to the task to find new ways to solve challenging problems. You aren’t afraid to fail and learn from mistakes when seeking a better way forward. You aren’t afraid to give credit to others when it is their ideas, not yours, that solve the problems. It is people like you who change the inertia.

Rebels like you don’t relax with groups or communities that seek the safety of business-as-usual. You want to transform business-as-usual. You put the treadmill in motion in a functional company.

But in a dysfunctional company, your efforts are thwarted. The problem is that you are running uphill, on the treadmill, into a hurricane headwind, with a parachute of conformity trailing behind you.

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[1] Wallace, J. (2017, August 18). The Costs of Workplace Rudeness. Retrieved from Wall Street Journal: https://www.wsj.com/articles/the-costs-of-workplace-rudeness-1503061187

CHAPTER 2.
What You Should Know About Corporate Conformists

Contributing your personal best brings you fulfillment. That feeling is much more satisfying than any company “perk.” When your work combines with the work of like-minded others, you serve the world. This picture represents a functional company.

When I address dysfunction, I’m talking about the people inside of your company who hinder your work because of their selfish motivations. Dysfunctional behavior is enacted by ...