Win the Customer
eBook - ePub

Win the Customer

Flavio Martins

Share book
240 pages
ePUB (mobile friendly)
Available on iOS & Android
eBook - ePub

Win the Customer

Flavio Martins

Book details
Table of contents

About This Book

Your prices can be beat. Your product can be improved upon. Your service is provided by others. But one key aspect about your company that cannot be duplicated or outdone is the unique, outstanding customer service experience that you continually provide for your customers. In Win the Customer, companies can learn practical, powerful techniques for energizing the way they interact with the people who drive their business, distinguishing themselves from the competition by providing their customers with something truly special. Author and vice president of operations Flavio Martin, named by the Huffington Post as a "most influential social customer service pro, " fills his invaluable guide with examples and inspiration in order to show readers how to: • Align the business around a customer service mission• Make every employee a customer service agent• Create an environment in which exceptional service experiences can happen• Humanize customer service, virtually and in person• Empower employees to find innovative solutions• All the random acts of WOW--they're often the most memorable• And much moreProducts and prices can only get you in the door with new customers. But exceptional customer service will keep them lifelong fans. Win the Customer is your guidebook for building your fan base!

Frequently asked questions
How do I cancel my subscription?
Simply head over to the account section in settings and click on “Cancel Subscription” - it’s as simple as that. After you cancel, your membership will stay active for the remainder of the time you’ve paid for. Learn more here.
Can/how do I download books?
At the moment all of our mobile-responsive ePub books are available to download via the app. Most of our PDFs are also available to download and we're working on making the final remaining ones downloadable now. Learn more here.
What is the difference between the pricing plans?
Both plans give you full access to the library and all of Perlego’s features. The only differences are the price and subscription period: With the annual plan you’ll save around 30% compared to 12 months on the monthly plan.
What is Perlego?
We are an online textbook subscription service, where you can get access to an entire online library for less than the price of a single book per month. With over 1 million books across 1000+ topics, we’ve got you covered! Learn more here.
Do you support text-to-speech?
Look out for the read-aloud symbol on your next book to see if you can listen to it. The read-aloud tool reads text aloud for you, highlighting the text as it is being read. You can pause it, speed it up and slow it down. Learn more here.
Is Win the Customer an online PDF/ePUB?
Yes, you can access Win the Customer by Flavio Martins in PDF and/or ePUB format, as well as other popular books in Commerce & Mentorat et coaching. We have over one million books available in our catalogue for you to explore.



Table of contents

Citation styles for Win the Customer
APA 6 Citation
Martins, F. (2015). Win the Customer ([edition unavailable]). AMACOM. Retrieved from (Original work published 2015)
Chicago Citation
Martins, Flavio. (2015) 2015. Win the Customer. [Edition unavailable]. AMACOM.
Harvard Citation
Martins, F. (2015) Win the Customer. [edition unavailable]. AMACOM. Available at: (Accessed: 14 October 2022).
MLA 7 Citation
Martins, Flavio. Win the Customer. [edition unavailable]. AMACOM, 2015. Web. 14 Oct. 2022.