ISO/IEC 20000-1:2011 - A Pocket Guide
eBook - PDF

ISO/IEC 20000-1:2011 - A Pocket Guide

  1. 162 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

ISO/IEC 20000-1:2011 - A Pocket Guide

About this book

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: - it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; - it supports ISO/IEC 20000-1: 2011training and certification; - it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. 'ISO/IEC 20000-1: 2011: A Pocket Guide' is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

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Yes, you can access ISO/IEC 20000-1:2011 - A Pocket Guide by Mart Rovers in PDF and/or ePUB format, as well as other popular books in Education & Architecture General. We have over one million books available in our catalogue for you to explore.

Information

Table of contents

  1. Colophon
  2. Acknowledgements
  3. Foreword
  4. 1 Introduction
  5. 2 Overview of ISO/IEC 20000
  6. 3 Development of ISO standards
  7. 4 Accreditation, certification and assessment
  8. 5 Relationships to frameworks
  9. 6 Alignment with other standards
  10. 7 ISO/IEC 20000 and communication
  11. 8 ISO/IEC 20000-1:2011
  12. 9 ISO/IEC 20000 self-assessment
  13. Annex A Glossary: terminology and definitions
  14. Annex B ISO/IEC 20000-1:2011 changes