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Service Desk and Incident Manager
Service Desk and Incident Manager

Service Desk and Incident Manager

Careers in IT service management
Peter Wheatcroft
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pages
144 pages
language
English
format
ePUB (mobile friendly)
availableOnMobile
Available on iOS & Android

Service Desk and Incident Manager

Careers in IT service management
Peter Wheatcroft
Book details
Table of contents

About This Book

The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. A major part of this role is to ensure that incidents are dealt with effectively and normal service is restored as quickly as possible. Responsibilities include developing, implementing, monitoring and improving processes and procedures and this essential guide covers areas such as purpose, required skills and career progression, as well as tools, standards and frameworks.

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Information

Publisher
BCS Learning & Development Limited
Year
2014
ISBN
9781780172354
Topic
Computer Science
Subtopic
System Administration
Edition
1

Table of contents