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Dangerous Customer Service
Dangerous Customer Service

Dangerous Customer Service

Dangerously Great Customer Service...How to Achieve it and Maintain it
Impact Innovation
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pages
192 pages
language
English
format
PDF
availableOnMobile
Available on iOS & Android

Dangerous Customer Service

Dangerously Great Customer Service...How to Achieve it and Maintain it
Impact Innovation
Book details
Table of contents

About This Book

Dangerous Customer Services provides real help for real people in the real world.

This is a guide for managers on the realities and practicalities of great customer service. An accessible guide, Dangerous Customer Service shows the reader how to cover the basics - what customers expect from a service and what they will take for granted - and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential facets of customer services including loyalty, training your customer and services across cultures.

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Information

Publisher
Bloomsbury Publishing
Year
2011
ISBN
9781408127377
Topic
Business
Subtopic
Customer Relations
Edition
1

Table of contents