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Dangerous Customer Service
Dangerously Great Customer Service...How to Achieve it and Maintain it
Impact Innovation
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- 192 pages
- English
- PDF
- Only available on web
eBook - PDF
No longer available |Learn more
Dangerous Customer Service
Dangerously Great Customer Service...How to Achieve it and Maintain it
Impact Innovation
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About This Book
Dangerous Customer Services provides real help for real people in the real world.
This is a guide for managers on the realities and practicalities of great customer service. An accessible guide, Dangerous Customer Service shows the reader how to cover the basics - what customers expect from a service and what they will take for granted - and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential facets of customer services including loyalty, training your customer and services across cultures.
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