This book guide managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential their customer services including loyalty, training your customer and services across cultures.
eBook - ePub
Dangerous Customer Service
Dangerously Great Customer Service...How to Achieve it and Maintain it
- 192 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
Dangerous Customer Service
Dangerously Great Customer Service...How to Achieve it and Maintain it
About this book
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Table of contents
- Cover
- Title Page
- Contents
- Introduction
- Chapter 1 Emotional, Rational and Lifetime Loyalty
- Chapter 2 Basics and Magic
- Chapter 3 In Your Customer’s Shoe (Singular)
- Chapter 4 Managing for Great Service
- Chapter 5 Creating Service Heroes
- Chapter 6 Signals of Service
- Chapter 7 Training Your Customer
- Chapter 8 Rewards and Recognition
- Chapter 9 Service across Cultures
- Chapter 10 Measuring Customer Service
- Chapter 11 Pulling It All Together
- Acknowledgements
- Imprint
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Yes, you can access Dangerous Customer Service by Impact Innovation in PDF and/or ePUB format, as well as other popular books in Business & Customer Relations. We have over 1.5 million books available in our catalogue for you to explore.