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Leading Virtual Teams (HBR 20-Minute Manager Series)
Harvard Business Review
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eBook - ePub
Leading Virtual Teams (HBR 20-Minute Manager Series)
Harvard Business Review
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About This Book
Leading any team involves managing people, technical oversight, and project administration, but leaders of virtual teams perform these functions from afar. Leading Virtual Teams walks you through the basics of:
- Connecting your people to each other--and to the team's mission
- Surmounting language, distance, and technology barriers
- Identifying and using the right communication channels
Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.
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Index
access rights, and protocols for managing content, 41
accountability, 40, 54–55, 95–99
active listening, 101–102
anomalies, and accountability, 96
assessment, of technology needs and resources, 30–36
audience, 42. See also communication, protocols
availability, 42, 60. See also communication, protocols
behavioral guidelines, 55, 56–57
body language, 50, 77. See also eye contact; facial expressions
career goals, and priorities, 60, 61
casual communication, 64. See also team building
celebrations, 64. See also team building
channels, for communication, 74–75, 76
check-ins, 63–64, 69–70, 96–97
collaboration
recognizing and praising, 67
streamlined, 6–7
style, 14–15, 20–21
communication
about shared vision, 51–53
about technology failures, 45–46
active listening, 101–102
balance, 82–84
casual, 64
channels, 74–75, 76
cultural barriers and, 75, 77–79
effective, 73–84
emotions and, 82
etiquette, ground rules for, 57
face-to-face, 9–10, 50
fatigue, 79–82
linguistic barriers and, 75, 77–79
norms for, 9–10 (see also communication, protocols)
process conversations, 80–81
protocols, 41–44
skills, 14
style, 82–84
survey on, 19–20
technology and, 9–10, 31–32
time zones and, 75, 77–78
tools, 19, 22, 96
confidentiality, 57. See also ground rules
conflict management, 99–103
consensus, 66. See also team building
content
creation, and technology needs and resources, 32
rules for managing, 40–41
sharing and storing, 33–34
contextual cues, 77. See also body language; eye contact; facial expression
contingency plans...