The Patient Experience

A Guide to Creating a Meaningful Patient Experience in Every Healing Encounter

Orlando Jay Perez

• Editorial: AdventHealthPress
• Año: 2020
• ISBN:
  9780990419181
• Edición: 1
• Categoría: Medicina
• Categoría: Prestazione di assistenza sanitaria

Doctors, nurses, and other caregivers provide the most intimate of services: the health and healing of our bodies, minds, and spirits. When one human being cares for another, it should call forth our best efforts and bring with it remarkable job satisfaction. Yet we find that medical professionals today are stressed, overburdened and often discouraged, with job-satisfaction rates at an all-time low.

In The Patient Experience, Orlando Jay Perez, VP Institutional Ministries, taps into new research and powerful stories from patients and caregivers to reveal the purpose and promise of modern medical care. Perez keeps his focus on the balance between consistently

superior clinical performance and reliably purposeful interactions that bring meaning

and healing to patient and caregiver alike. In this book you will learn:

•The 3 acts of The Patient Experience

•The one driving principle behind raising patient satisfaction

•How to create moments of heartfelt, intentional hope communicated by word or deed

The AdventHealth Healthcare & Leadership Monograph Series is an innovative teaching and

learning tool from the largest admitting hospital in America. Ideal for healthcare professionals, leadership innovators, researchers, teachers, students, and other pioneering professionals-each volume provides focused, relevant training for individuals and organizations with break-through thinking on a wide variety of healthcare and leadership topics.

The monograph series includes a number of unique features that make them:

• Authoritative - All monographs are written by leading experts in their field and peer reviewed for publication.
• Practical - With an emphasis on outcomes, each monograph moves beyond theory to focus on providing useful solutions professionals can put into practice right away and experience results.
• Concise - Each volume covers its topic succinctly-usually in 75 pages or less. Brief, but never shallow, they are perfect for busy professionals seeking fresh insights in under two hours.
• Holistic - Monographs seek to cover each topic from a Whole Person Health perspective. That is, recognition that health, healing and personal growth occur best in an environment where mind, body and spirit are nurtured.

Please visit our website for a complete listing.

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The AdventHealth Healthcare & Leadership Monograph Series is available at discounted rates when ordered in quantity. For more information contact your AdventHealth Press Team at:

AdventHealth Press 605 Montgomery Road, Altamonte Springs, FL 32714 Web: AdventHealthPress.com Phone: [phone] Fax: [phone]

The Patient Experience, written by Jay Perez, offers simple solutions that everyone can do to create an exceptional patient experience. Hospitals are so clinically oriented they often overlook the emotional and relational aspects of patient care, which is how many patients judge their experience. When caregivers let patients know who they are, what they do, and why they care it creates a great sense of hope, trust, and belonging.

Building Bridges: A Guide to Optimizing Physician-Hospital Relationships, written by Dr. Ted Hamilton. In these pages you will find help not only in relating more effectively to physicians, but in developing initiatives that will build healthier relationships between hospitals and medical staff that will ultimately improve patient care. A valuable publication for leadership of mission-focused health care organizations and their physician partners.

Inside the Mind of a Physician, written by Dr. Herdley Paolini, does a great service by opening the inner world of physicians and helping us understand them, how to relate to them, and how to support them in their critical role in health care. Her insights will be of great value to everyone from hospital administrators and clinical staff, to insurance providers, government agencies, and anyone who interacts with physicians.

Hope-Filled Healthcare For Mental Illness, written by Robert Engstrom, is a clarion call for respectful, compassionate interdisciplinary whole-person care for those suffering from mental illness. All caregivers who have contact with the mentally ill, whether in a clinical or non-clinical setting, and whether they are trained psychiatric professionals or not, will find this book to be an indispensable look into the world of people with mental illness and how to help them.

Music, Medicine & Miracles: How to Provide Medical Music Therapy for Pediatric Patients and Get Paid for It, written by Amy Robertson, founder of the Music Therapy program at AdventHealth for Children, offers in-depth solutions for utilizing music to help pediatric patients heal in mind, body and spirit. Music Therapy is becoming an important part of the mission of many health care facilities.

Making History Together: How to Create Innovate Strategic Alliances to Fuel the Growth of Your Company, written by Keith Lowe, takes you through the steps of how AdventHealth creates and cultivates outstanding strategic alliance relationships—and how you can, too. Have you ever wondered how AdventHealth creates world-class partnerships with companies like Disney, Nike, GE, IBM, Philips, Johnson & Johnson, and Bayer? Now you can discover the secrets for yourself.

Holding on to What is Sacred, written by Dr. Randy Haffner, lays out a persuasive vision for how organizations can stay focused on their true values. The most intriguing aspect of the monograph is Dr. Haffner’s concept of Confessional Identity. It seeks the spiritual heart of an organization’s reason for being. Why? Because so much is at stake. Your employees need to know why you exist and why their efforts matter. Your customers need to know why you really care. Your leaders need to embrace your core convictions whole-heartedly or they will lose direction.

The AdventHealth Healthcare and Leadership Monograph series are perfect for:

Hospitals | Clinicians | Music Therapists | Business Professionals | Chaplains | And many more!

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