The Asshole Survival Guide

How to Deal with People Who Treat You Like Dirt

Robert I. Sutton

• Editorial: Harper Business
• Año: 2017
• ISBN:
  9781328695925
• Categoría: Business
• Categoría: Business Etiquette

"This book is a contemporary classic—a shrewd and spirited guide to protecting ourselves from the jerks, bullies, tyrants, and trolls who seek to demean. We desperately need this antidote to the a-holes in our midst."—Daniel H. Pink, best-selling author of To Sell Is Human and Drive How to avoid, outwit, and disarm assholes, from the author of the classic The No Asshole Rule
As entertaining as it is useful, The Asshole Survival Guide delivers a cogent and methodical game plan for anybody who feels plagued by assholes. Sutton starts with diagnosis—what kind of asshole problem, exactly, are you dealing with? From there, he provides field-tested, evidence-based, and often surprising strategies for dealing with assholes—avoiding them, outwitting them, disarming them, sending them packing, and developing protective psychological armor. Sutton even teaches readers how to look inward to stifle their own inner jackass.
Ultimately, this survival guide is about developing an outlook and personal plan that will help you preserve the sanity in your work life, and rescue all those perfectly good days from being ruined by some jerk. "Thought-provoking and often hilarious... An indispensable resource."—Gretchen Rubin, best-selling author of The Happiness Project and Better Than Before "At last... clear steps for rejecting, deflecting, and deflating the jerks who blight our lives... Useful, evidence-based, and fun to read."—Robert Cialdini, best-selling author of Influence and Pre-Suasion

Index

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

A

abusive supervision, 4, 10, 165

upward hostility, 156–57

Abusive Supervision Scale, 15

Ackerman, Susan, 37

Adams, Susan, 65

Ailes, Roger, 125–26, 155

Air New Zealand, 56–57

airport screening. See Transportation Security Administration (TSA)

Allen, Tom, 69, 93

Allen curve, 69–70, 93

alpha types, 147

Alter, Adam, 97

American Apparel, 64

Andreu, Betsy, 152

Angelou, Maya, 18

Anteby, Michel, 77–79, 84, 101

anti-bullying laws, 149–50

Apple, 7, 71

Armstrong, Lance, 151–53

Asshole Blindness, 39–43, 121

Asshole Detection Tips, 58–61

assholes, not becoming

apologies, 176–79

control your behavior today, 181–82

infection and avoidance, 169–70

overload, 173–75

power distance, 172–73

toxic enablers, 179–81

wealth, 171

wielding power, 170–71

Assholes Finish First (Max), 6

Atlantic, 6

avoidance. See coping skills

Ayduk, Ozlem, 111

B

backstage regions, 95. See also coping skills

bathrooms, 87–88

cool-down room in Disneyland, 83

crying rooms, 86

smoke breaks, 87

bad behavior. See also customers and clients; racism; sexual harassment; supervisors

Civility in America survey, 175

contagion of, 67–68

identifying, 19–20

identifying (diagnostic questions), 21–22

positive reinforcement of, 73–74

removal from situation, 50–51

rudeness, 15–16, 22–23, 38

spillover effects, 70

“Bad Is Stronger Than Good” (Baumeister), 145

Badizadegan, Deanna, 106

Barak, Azy, 53

Baumeister, Roy, 145

Beard, Mary, 52–55

Beaujo...