Conscious Collaboration

Re-Thinking The Way We Work Together, For Good

Ben Emmens

• Editorial: Palgrave Macmillan
• Año: 2016
• ISBN:
  9781137538055
• Categoría: Business
• Categoría: Business Strategy

When collaboration works, the results can be breath-taking! But it doesn't always deliver on its potential. Collaboration has been defined as "an unnatural act practiced by non-consenting adults". And often that's exactly what it is! Some collaboration can be painfully difficult with the result that problems are either ignored or smoothed over until the collaboration falters or disintegrates, or self-interest and personal agendas take over and conflict quickly arises.

Collaboration and partnerships work well in the aid sector because they have to – no one body has the resources to solve massive problems on their own. Business often sees the advantages of collaboratively sharing costs without fully recognizing the shift in mindset that is required to take managers with a "winner takes all" worldview and get them performing effectively in a win-win world.

Part of the solution lies in bringing consciousness to the workplace and developing it as a core competence. A conscious approach to business relationships, planning, and delivery can enable individuals and organizations to truly think about what they are doing, make changes where needed, and become more effective. It is a particularly effective way of managing the multiple and occasionally conflicting stakeholder objectives inherent in any collaborative project.

The author draws on his experience in the aid sector and with non-profit organizations to describe the building blocks that underpin successful collaboration, and inspires us to re-think the way we work together, for good.

© The Author(s) 2016

Ben EmmensConscious Collaboration10.1057/978-1-137-53805-5_1

Begin Abstract

1. Introduction

Ben Emmens¹

(1)

The Conscious Project, Barnet, UK

End Abstract

Collaboration, Noun, Verb: Definition

• The idea that everyone can work together and produce something better than they could on their own, with less work.

I’ve often wondered why collaborating so often fails to live up to the initial hype and expectation, leaving the debris of unfulfilled promises and the bitter taste of disappointment and regret at what might have been.

Instead of being more than the sum of its parts, collaboration can often fall victim to self-interest, lack of focus, an evaporating vision, an aversion to risk and sometimes outright dissent. Some collaborations wither away or die a slow and painful death, others are killed or abruptly curtailed, and others still are, to borrow a veterinary term, put down humanely. All of these have been true for various collaborations I’ve been involved with over the last 20 years, and I’ve read countless stories where other collaborations have met the same fate.

The failure of collaboration is especially poignant given the nature and complexity of the challenges our society faces today. Some of the social and environmental problems we encounter seem intractable, or at least of a scale such that no single entity is equipped or able to solve them, least of all the United Nations, or political and economic entities such as the European Union.

Our interconnected and interdependent world and the sheer scale of the challenges we face requires us to transform the way we collaborate. Challenges such as climate change, urbanization, the mass displacement of communities and families, youth unemployment, public health emergencies and rising inequality require unprecedented responses from a huge number of different stakeholders. We need to go beyond co-operation—though for sure that would be a great start in many situations I can think of right now—and rethink the way we work together. One of the reasons Abi and I established The Conscious Project in 2012 was in response to what we considered to be the complete unsustainability of many management practices and organizational behaviors. We strongly believed that we needed to rethink how we manage and lead our organizations and particularly our collaborative endeavors, and we were convinced a more conscious approach was required by businesses and nonprofit institutions especially. And—when it comes to collaboration itself—we are absolutely convinced that it has to be conscious in order to have a hope of success. But what do we mean by ‘conscious collaboration’? The following chapters will shine some light on this and offer some insights which I hope will be useful, as well as challenging.

What Is Collaboration?

Looking up the definition of collaboration is an interesting exercise—and reveals the truth that collaboration isn’t always seen as something positive.

For some, collaboration is the idea that everyone can work together to produce something better than they could on their own—with less work. However, we know, often from personal experience, that collaboration requires intentionality and considerable investment of time and resources, and it can often result in more work for a few members of the group who drive the collaborative endeavor.

As Jesse Lyn Stoner says, at its simplest, ‘collaboration is working together to create something new in support of a shared vision’.¹ The key points are that: it is not through individual effort, something new is created, and that the glue is the shared vision.² Although collaboration may arise spontaneously, intuitively we know that successful and sustained collaboration requires commitment and effort. We also know that some of the most successful collaborations have been begun by a group of unusual suspects, not kindred spirits.

Stoner also helpfully distinguishes co-ordination and co-operation from collaboration—all of which are important aspects of teamwork but by no means the same thing. Co-ordination is sharing information and resources so that each party can accomplish their part in support of a mutual objective. It is about teamwork in implementation, and not creating something new together. Co-operation is important in networks where individuals exchange relevant information and resources in support of each other’s goals, rather than a shared goal. Something new may be achieved as a result, but it arises from the individual, not from a collective team effort.³

Dion Hinchcliffe would appear to have a similar view and helpfully summarizes as follows⁴:

Co-ordination: Let’s achieve a common activity

Co-operation: Let’s improve something

Collaboration: Let’s create something new

There are many organizations—professional associations and networks, academic institutions and consulting firms in particular—that are currently working to understand and define collaboration. In the aid sector one such organization is ALNAP—the Active Learning Network for Accountability and Performance in Humanitarian Action—which has in recent years invested considerably in the area of work that comes under the heading ‘Humanitarian leadership and coordination’.⁵ Co-ordination is an important aspect of humanitarian response and shortcomings in this area are repeatedly identified through evaluations and research. In their own research ALNAP have invested time in exploring models of leadership that include aspects of co-operation and collaboration and offer a number of useful ideas to stimulate thinking and guide organization development practitioners. For example, in their recently published report ‘Exploring coordination in humanitarian clusters’⁶ they found that humanitarian organizations often used the term ‘collaboration’ to describe a ‘more explicit, formalised relationship, in which organizations shared agreed objectives and priorities, and coordinated on multiple things at once’,⁷ although they suggest that ‘alignment’ might describe the nature of some collaborative relationships more accurately.⁸

Collaboration, then, is ‘a way for aligned organizations to create something new’, and in general it is seen as a positive thing.

Describing the Way We Work Together

At this point it’s helpful to briefly introduce a simple model that helps us identify ‘where an organization is at’ when it comes to collaboration. I offer the model below as a basic taxonomy that classifies the various ways we work together; the model and the characteristics of each ‘state’ are described in more detail in Chap. 15.

Fig. 1.1

The collaboration continuum

The way we work together, or the ‘collaboration continuum’

I’ve called it the collaboration continuum because although the states or types of relationship are discrete when taken in isolation, when we look at the various ways in which we work together and the ways we can describe that relationship, it takes some effort to nuance which stage we are at. Moreover, there is often a blurring between the states. However, it’s important to note that while the model presents the different ways we work together, and although it is presented as a continuum no inference or judgment should be made about ‘progression’ or ‘regression’, which may or may not happen due to other factors. And crucially, no state should be considered better (or worse) than another, as each has its pros and cons which may be appropriate at different times.

Caveat Emptor

In general, collaboration evangelists and many of those in favor of collaborative approaches tend to frame collaboration positively. But it is not always experienced as a positive, desirable or enjoyable experience, and there are many examples of collaborative relationships that have broken down and that require mediation or some other form of intervention. I’m reminded of some of the early work by Roger Fisher and William Ury which deals with conflict resolution—their work in this area provides many examples.⁹

One of the challenges we face when looking at collaboration models is that many depict a progression—usually from simple interaction/transaction through to co-ordination and then beyond that co-operation and ultimately on to collaboration—and imply that progression through the stages of whichever model is being shown is both linear and desirable, that is, collaboration is what we should be aiming for and that we get there having first co-ordinated well and achieved a good level of co-operation. Well, it’s no surprise to learn that this isn’t always the case, and many a valuable co-ordinated or co-operative effort has been destroyed through misguided attempts to force collaboration or formalize what would have been better off being left informal. As we go through the book, we will see that collaboration is highly relational. It is also complex—and it is a choice. Although I believe collaboration offers unparalleled benefits when undertaken consciously, it may not always be the most appropriate approach.

There are a number of things we can—and should—do before embarking on a collaborative venture. Colleagues at the Partnership Brokers Association and the Partnering Initiative would advocate a thorough risk assessment and investing in some form of collaboration agreement, if only to provide a basis for resolving disagreement and winding up the partnership if it doesn’t bear fruit, although there are other compelling reasons for taking such a step. I explore this aspect in a little more detail in Part III of the book.

My personal experience confirms that taking the time to draw up some form of partnership—like a pre-nuptial—agreement is time well spent and speaks to the ‘risk assessment’ component in that it identifies potential vulnerabilities and stress-points before those aspects of the partnership find themselves being stress-tested.

Whatever you decide with regard to collaboration, it’s vitally important that any relationship you establish with a partner is done with your eyes open, and that you are certain it is indeed collaboration that you seek, as opposed to a different kind of relationship.

What Can Possibly Go Wrong?

Thinking again about the initial hype and expectation, why do so many partnerships and collaborations fizzle out or evaporate?

Idealism and aiming high is no bad thing when it comes to collaborating, but it is very easy to be seduced into believing that the promise of shared equity and shared profit is the same thing as shared values and shared goals. We need to be cautious about racing ahead and hastily drawing up agreements, even when the chemistry and meeting of minds is pushing us in that direction. Although quick decisions might keep the lawyers happy and in work, we will see that there are few short cuts to creating a sustainable...