1
BUY WHERE THE WEALTHY LIKE TO PLAY
ARTHUR L. ALLEN
Arthur L. Allen is founder, president, and CEO of Allen Systems Group, Inc. (ASG).
Computer software has been my focus, my passion, and my life since I began working as a systems analyst nearly forty years ago. But one of my most profitable decisions, and one in which I take great satisfaction today, is my decision to act on a friend’s real estate advice.
Regardless of downturns in the economy or slumps in the technology markets, my real estate investments in Naples, Florida, have flourished. I will always be grateful that I acted on my friend’s advice, and kept investing over the years. If I were to generalize about this real estate advice and why it turned out to be so successful, I would say, buy real estate where the wealthy like to play.
When I moved to Naples in the seventies, this Gulf Coast community in southwest Florida was already a popular winter-residence community for many of the country’s most affluent families. I certainly recognized the importance of Naples’s climate, and few places matched its natural beauty. I did not think much about real estate investments, however, until my friend gave me this advice: “Buy all the real estate you can in Naples. It’s a unique place, and you will make a lot of money investing in property here.” At that time I started thinking about Naples real estate in other ways than just being a great location for my software company.
I knew the history of this part of Florida and that it attracted many wealthy people. Some of its early residents included such notable figures as Thomas Edison, Henry Ford, Harvey Firestone, Greta Garbo, Gary Cooper, and Barron G. Collier.
In the fall of 1975 I bought my first home in Naples, and I have been buying and selling real estate here since then. I have made many millions by following this advice. I paid $875,000 for that first property, and it is now valued at well over $14 million.
Even though my business now has fifty offices worldwide, I still have my company headquarters in Naples, Florida. Naples has grown many times over since I bought my first property, and it still attracts affluent individuals escaping from the cold winters of the North. People come here for many reasons—to play golf or tennis, to enjoy their pleasure yachts, and to retire. More than two hundred current or former Fortune 500 CEOs have homes here, as well as such celebrities as Larry Bird, Mike Ditka, Greg Norman, Mary Carillo, and many, many others.
2
DON’T BE AFRAID TO INVEST TIME
ADINA AZARIAN
Adina Azarian is president and CEO of Adina Real Estate and a member of the Real Estate Board of New York.
Real estate is all about wasting time. The more time you waste, the more money you make.
If you are a person who thinks about conserving your time, then you are not right for the real estate business, or you need to change your thinking. When I first started in the real estate business, I felt I was wasting a lot of my time—whether it was making phone calls to find listings or working with clients that I wasn’t able to close. After some time, I went to my trainer and said, “I feel that I am wasting a lot of my time.”
And he said, “Real estate is all about wasting time. The more time you waste, the more money you make.” So instead of giving up, I kept at it, and things started to click. Eventually phone calls turned into listings, and appointments with clients turned into closings. The more and more I did it—even though, sure, sometimes things didn’t work out—technically, the more time I spent at least making the effort, the better the results.
Cutting back—saying, “I won’t meet as many clients today,” or “I won’t make as many phone calls today”— doesn’t work in the real estate business. You must never view any time you spend working as a waste of time in order to become very successful in real estate. The more people you put yourself in front of, the more phone calls you make, or the more doors you knock on, the more money you will make. It’s simple. So whenever one of my salespersons comes to me and says, “I wasted so much time with that client and I didn’t close,” or something to that effect, I remind her that the closings will come with time and experience and she simply can’t gain experience without wasting her time! And don’t forget to send a thank-you card, even to those clients you didn’t close. Now that’s the right thinking!
3
BUY THE BEST
ROGER BARNETT
Roger Barnett is chairman and CEO of Shaklee Corporation, a natural nutrition company, and founder of Beauty.com.
Buy the best. The best will always retain its value and appreciate at a faster rate. The best is always expensive today, but is always a good value tomorrow.
I purchased a building in New York City that was run by a foundation. At the time, it was one of the higher-priced single-use sales in the city. However, with the great structure, desirable location, and unusual width and proportions, I invested in bringing it to state of the art. Today it is worth three times my total cost, which is a significantly higher return than that from the rest of the real estate market.
4
FOCUS ON RESULTS
THOMAS J. BARRACK JR.
Thomas J. Barrack is chairman and CEO of Colony Capital, a private international real estate investment firm.
Don’t confuse efforts with results.
5
LISTEN TO YOUR CLIENT’S NEEDS
MONDA BASSIL
Monda Bassil is president of Prestigious Properties of New York.
The best real estate advice I ever received was to listen to my client’s needs. It’s something I do each and every day. A truly successful real estate professional should know: (1) the client’s needs and lifestyle; (2) the neighborhoods he or she is marketing; and (3) current market conditions.
You must prepare well for every appointment and do your homework, earnestly and methodically. If your Tuesday morning appointment mentions that he is a gourmet cook, you must know the available houses well enough to focus only on those properties that will fit his needs. Get organized, do your research, and don’t bother showing him a loft with an under-equipped galley kitchen, no matter how stunning it is. If your latest referral is a couple who is downsizing, listen when they tell you about their lifestyle and interests. Does the property have a garden? Is the theater nearby? Is there enough space for grandchildren to visit?
In residential sales especially, service means a full understanding of areas, markets, and most important, people. I often say, “We don’t sell, we educate.” It is crucial, though, to read “educate” not as if we are teaching clients, but listening to clients. Your clients are entrusting their home search to you, and you must utilize the entire marketplace to find a great fit. You must also understand the neighborhoods you are marketing in order to match the neighborhood to the buyer’s personality. Ask yourself, What kind of opportunities does this neighborhood offer to the buyer?
You know the desired product, you know the neighborhood, and you know the market, but you cannot sell any one of those as a separate entity. Instead all three must combine correctly to give your client a safe haven. This home is where your clients will open their eyes the first thing in the morning and turn off the lights at night. They need to feel a sense of comfort. You are guiding them in the most important purchase of their lives, the one that involves the largest percentage of every dollar earned. You must find the perfect match for your client’s needs and the available property in their desired neighborhood. It’s not easy, but with hard work and perseverance, it is very rewarding when that right match happens.
In some ways, real estate is like the theater. You read the script, you rehearse, you rehearse even more, and then it’s showtime. You are patient; you recognize that a perfect performance takes an enormous amount of preparation and lots of time; and you know you can’t go wrong if you study and prepare. Also, you admit that part-time isn’t good enough. If you say, “I’m keeping my other job, just in case this doesn’t work,” you can bet it won’t.
Once you und...