Lifescripts
What to Say to Get What You Want in Life's Toughest Situations
Stephen M. Pollan, Mark Levine
- English
- ePUB (apto para móviles)
- Disponible en iOS y Android
Lifescripts
What to Say to Get What You Want in Life's Toughest Situations
Stephen M. Pollan, Mark Levine
Información del libro
Expertly navigate any workplace conversation and come out on top
When confronted with difficult situations in the workplace, many people are at a loss for words. That's why New York Times bestselling authors Stephen M. Pollan and Mark Levine created Lifescripts: What to Say to Get What You Want in Life's Toughest Situations. Using two-color flowcharts, Lifescripts maps out 109 difficult conversations, guiding you through discussion openers and effective responses reach the desired result. This completely revised and updated edition includes nearly 50 new business-focused scripts covering everything from apologizing for a misdirected email to requesting better meeting manners.
Inside, you'll find scripts to fit any situation you're confronting at work. Use the signature Lifescripts visual flowcharts to work your way through exactly how the conversation should go. Be it boosting employee morale or getting the raise you deserve, when the time comes, you'll be prepared not only with the right words and phrases, but with the confidence you need to get what you want.
- Work your way through conversation scripts for terminations, performance reviews, negotiating job offers, asking for raises, and much more
- Learn a unique set of icebreakers, pitches, questions, answers, and defenses for each difficult conversation
- Easily develop a winning conversational strategy using the signature visual flowcharts unique to Lifescripts
- Get strategic tips on attitude, timing, preparation, and behavior to help make any conversation a success
This revised Third Edition of Lifescripts is here to help employees and managers communicate even more clearly and effectively. Whatever the situation, Lifescripts provides a road map to navigate the most perplexing, problematic dialogues for success.
Preguntas frecuentes
Información
I
Lifescripts
for Dealing with Supervisors
1
Meeting Your New Supervisor
STRATEGY
TACTICS
- Attitude: Be welcoming but entirely businesslike. You're a good soldier with a sense of urgency.
- Preparation: Draft a formal memo reporting on the status of all your projects, your staff, and your budget projections. Use this memo to prepare an oral presentation that touches on all the important points. Then, develop an elevator pitch.
- Timing: Initiate the meeting by setting up an appointment with the supervisor or their assistant.
- Behavior: Dress the way you normally would at work. Make sure to maintain eye contact and use your formal body language.
ADAPTATIONS
- Meet one of your company's major clients or customers.
KEY POINTS
- Initiate the contact.
- Have a detailed memo, a full verbal presentation, and an elevator pitch prepared.
- If you're short on time use your elevator pitch and set up another meeting.
- Use the written memo as a leave‐behind, but only to back up your full verbal presentation.
2
Asking Your Supervisor for a Raise Outside of the Annual Review Process
STRATEGY
TACTICS
- Attitude: You love your current job, but you have to place the financial needs of your family first. No one can argue with that.
- Preparation: Have all the details about the new salary offer in hand and consider if there are any non‐financial counteroffers that could make it worth staying.
- Timing: Make this approach as soon as you have a formal offer from the other employer.
- Behavior: Do this in person if possible.
ADAPTATIONS
- Leave a long‐term supplier, vendor, or professional.
KEY POINTS
- Express your love for your job and your desire to stay, but the importance of your family's financial security.
- Insist on getting the security of an employment contract or termination agreement if you're going to stay.
- Be ready to weigh non‐financial offers, if they include that termination agreement.
- Give your supervisor time to research their options, but make sure to provide a deadline.