Consumer Psychology
eBook - ePub

Consumer Psychology

A Life Span Developmental Approach

Brian M. Young

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eBook - ePub

Consumer Psychology

A Life Span Developmental Approach

Brian M. Young

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This book approaches consumer psychology from a unique perspective - it covers the entire lifespan, from birth to old age. Childhood and youth are not discussed as areas special, different and remote from the rest of consumer research but are integrated into our development as humans. Consumption is viewed as a process by groups and individuals with the cycle continuing through to disposal or ownership and possession. The author discusses how people's natural lifespan influences their relationship to the things they own, how preferences are developed from childhood and how motivations for purchases change throughout their lives from childhood to old age. This book brings together the most recent findings and theories on child and youth consumption, including children's understanding of advertising and marketing, teen and youth identities and their consumption tastes. Moving through Erikson's life stages chapters continue on to adulthood, the mid-life 'crisis' and possessions and ownership in older consumers. This is a deeply interdisciplinary work that will be of interest to scholars across the fields of psychology, business and marketing, as well as to the more general consumer.

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© The Author(s) 2018
Brian M. YoungConsumer Psychologyhttps://doi.org/10.1007/978-3-319-90911-0_1
Begin Abstract

1. Definitions and Visions of Consumption

Brian M. Young1
(1)
The Business School, University of Exeter, Exeter, UK
Brian M. Young
End Abstract

Definition of Consumption

Consumption ’ and associated terms like ‘consumer ’ and ‘consumerism ’ are prevalent in both academic literature and more popular discourse and you will find these terms in the pages of newspapers, magazines and their electronic versions without too much difficulty. My original intention was to start with a crisp definition of consumption together with a critical examination of the limitations and possible extensions of this definition and then ‘get on with it’ as I tend to meander and wander through areas in my teaching, or so my students tell me. However I was attracted to a book (Ekström & Brembeck, 2004) as I know one of the authors well and respect her writing. It has the tempting title Elusive consumption and a quick browse suggested I should dip into it as the chapter authors had excellent provenance and seemed to enjoy what they were writing about. The results were both rewarding and depressing. Certainly I learnt a lot and the main lesson that consumption was indeed difficult to pin down with a definition and some clear practices and examples of consumption in different contexts. We need other disciplines to contribute to fleshing out consumption as it can be located and legitimately discussed in many other contexts ranging from strict experimental psychology to the relatively recent approach of consumer culture theory (CCT) (Arnould & Thompson, 2005). That’s why I thought it was important for me at the outset in the Preface, to outline where I’m coming from and why I became interested and involved in writing this book.
But I do think we need to define what consumption is and the Oxford English Dictionary has several definitions. The most relevant one for our purposes would be the economic one: “The purchase and use of goods, services, materials, or energy” (Consumption, n.d.) which is often used in opposition to ‘production ’. It’s important to note the pivotal role that buying has in consumption but it’s even more important to think of possible counterexamples to this. What about public goods , available to all? Is this an example of consumption that is freed from purchase? Public goods are usually classified on two criteria and Samuelson (1954) defined them as those anyone could access (which are called non-excludable) and everyone could consume (called non-rival). From my vantage point, living in the English countryside where it rains a lot and the wind blows in from the Atlantic then air and water would appear to fit the bill as two major public goods. Air is fresh. Water however needs to be managed and if you are a householder then water bills need to be settled. But these niggling doubts about air and water as public goods par excellence fade into insignificance when the problems of living and breathing in Beijing 1 or suffering a drought in Southern Africa are considered. The existence of public goods seems to be a myth.
The tragedy of the commons (Hardin, 1968) is an eloquent way of describing the inevitable loss that a group of consumers suffer when allowed unrestricted use of a common resource. The example usually used is based on the meaning of commons as land providing common grazing rights for an agrarian village or crofting community. This is used as an illustrative context for the expression. The inevitable result is that self-interested individuals will graze their animals ad libitum and, as the interests of the group are commonized or spread over a number of individuals then each individual gain will be less than that individual’s part-share in the loss incurred by overgrazing the common land. Result? Everyone suffers.
Consumption is often used as complementary to production as the two words go together when considering the role of goods and services in society. Production has a variety of meanings and the one that is most relevant here is production being “the action or process of making goods from components or raw materials; the manufacture of goods for sale and consumption” (Production, n.d.). Now these two roles complement each other in the sense that there is a need or want for a good or service then there should be some arrangement to provide it. Hopefully what you are consuming right now was originally the product of my imagination and labour and after some intermediary stages which we can call ‘process’ ends up in consumption whether as a book or an electronic collection of 1s and 0s. ‘Process’ however is less clear and the stages are often ill-defined. For example digital books and periodicals can be re-arranged and re-produced with little or no process to make a plagiarised product and other collections of 1s and 0s will then be marshalled to detect it and punish the offender. The drift into a digitalised environment makes the already problematic distinction between production and consumption less clear. To what extent is a pair of jeans that are manufactured and mass produced in Cambodia consumed by a young woman in England who then decides to slash them and wear them as personalised fashion garments? Should that be seen as production of a personalised item from a commodity that is available in stores or as consumption by one consumer ? Obviously the distance between production and consumption is a concept that is based on moveable end points, apart from the difficulty of interpreting what ‘distance’ could mean. But that does not mean that we can’t try to operationalise this idea and recent developments in what used to be called ‘supply chains’ have adopted a more sophisticated global view by using the idea of commodity chains (Burr, 2015). Although this book is not the place to argue about the theory and practice of analysing the global economy into a network of economic value exchanges, the visual metaphor of a market place populated with international goods and services where each one has a history of links and nodes will enable the reader to appreciate the complexity of the system before we analyse the consumption process in more detail. Also the emphasis on process, where stuff you consume has a history of coming from somewhere and will often end up going somewhere else is a continual theme in the book. The term ‘prosumption ’ is used by some theorists (Boesel & Jurgenson, 2015) to describe the simultaneous acts when prosumers consume what they produce or produce what they consume, or both together. They cite various examples such as user-generated web content (so-called Web 2.0) and cite concrete examples (home brewing) to more abstract ones (workers consuming their own identities while at work). We shall return to this blend of consumption and production in the section “Toward a Theory of Recycling”.

A Vision of Consumption

So how do we conceptualise consumption in a way that is relevant for psychological approaches to consumption? Let’s start with an individual. Psychology has been thought of as the study of individual behaviour within a cultural and social context, so that seems appropriate. This person is carrying a large bag which is black so we don’t know what’s inside it. We don’t know the person’s gender or whether that attribution is relevant in that particular cultural context, or indeed anything about him or her including where s(he) is apart from somewhere on planet Earth. What do we need to know in order to construct a consumer psychology of this person? Imagine what could be happening. She wants to get rid of some stuff she has accumulated and no longer needs and is on the way to a recycling centre. He is going shopping and this is his bag to carry merchandise and he is looking for a store that’s open. Or she is in the mall and the bag is branded and very collectable and she is about to pay a lot of money for it. All of these activities and many more are consumption related behaviours and we can freeze and locate our hypothetical black bag guy (let’s use the name Guy 2 ) in various dimensions. Assuming we are time travellers we can introduce an historical dimension. It’s 1950 in London, England and we see Guy in a long queue outside a butcher’s shop that might just be selling meat. She is wondering if she has enough ration coupons to buy a few ounces (we can predict pretty confidently the gender of Guy in 1950 and that gender is certainly relevant at that time and in that place). Fast forward 65 years or so and the range of products, the gender of the shopper, the availability of goods, and so on has transformed shopping. But we are not going to cover the history of consumption here, just acknowledging it as our first dimension as it is discussed extensively in other sources (see for example; Trentmann , 2012).
Guy lives somewhere on our planet and this provides me with an opportunity to mention cross-cultural issues, both within a culture and between cultures. There are two styles of research and enquiry that are used in making comparisons between different groups of people. One, known as the etic way, attempts to establish certain universal ways of analysing culture and using these generalisations as a tool to compare and contrast. The other (sometimes called the emic approach) argues that a valid understanding about a culture can only emerge when researchers get to know the rules and regularities of a culture by immersing themselves as a participant and observer for a prolonged period of time. The former way of observing and analysing cultures tends to be used by experimental psychologists while the latter is more the province of social anthropology. They are not completely mutually exclusive however and each way has its strengths and weaknesses. Within a culture there exist differences in for example socialisation styles and family structures and these provide opportunities to identify patterns of difference and similarity. Culture is a continuum and does not obey the boundaries imposed by nation states or other polities.
There is no way of knowing what Guy is up to and this is deliberate as s(he) is meant to represent all of us and to emphasise that consumption is a process rather than a single event. Even if we did only focus on one such event and imagined a chair being drawn up and a fork spearing food on a plate, that piece of fish being eaten and consumed trails a history of commodity chains with it which it partly shares with the chips now defrosted and ready to eat as they have shared the same shelves and truck side by side ...

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