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Building Enterprise-Ready Telephony Systems with sipXecs 4.0
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Table of Contents
Building Enterprise-Ready Telephony Systems with sipXecs 4.0
Credits
About the Author
About the Reviewer
Preface
What this book covers
What you need for this book
Who this book is for
Conventions
Reader feedback
Customer support
Errata
Piracy
Questions
1. Introduction to Telephony Concepts and sipXecs
Traditional phone system concepts
Telecommunications provider interface
Telephones on a traditional phone system
Voicemail systems
Call routing logic
Calling functions and features
Call hold
Call park orbits
Call pickup
Call transfer
Call forwarding
Speed dial
Direct Station Selection/Busy Lamp Field
Hunt groups
Automatic Call Distribution
Dial plans
Intercom
Paging
Conferencing
sipX Enterprise Communications System overview
The iPBX
Gateways
Telephones
sipXecs features
Voicemail
Auto Attendant
Music on Hold
Call park orbits
Page groups
Intercom
Conference server
Automatic call distribution
Device management
User management
User self-service portal
Time-based call forwarding
Localization
Internet calling and NAT traversal
Call detail records
Clustering
Summary
2. System Planning and Equipment Selection
System planning
Information gathering
Existing telecommunications connectivity
Demarcation point
Existing users and phones
Existing call flow
Day call flow example
Night call flow example
Departmental call flow example
Existing auto attendants
Existing hunt groups
Existing ACD queues
Special considerations
Paging
Cordless phones
Existing computer network
Equipment selection
Network equipment
Network switch connectivity
Quality of service
Virtual Local Area Network support
Powering the phones
Gigabit switches
Utilizing existing network equipment
Servers
Gateways
Analog gateways
Digital gateways
Phones
Hard phones
Softphones
Wireless phones
SIP firewalls
Uninterruptable power supplies
Plan the installation
Extension planning
Users and phones
Define permissions for user groups
Call flow
Auto attendants
Hunt groups
ACD queues
Network planning
Physical network
Virtual network
Site preparations
Document additional network information
Summary
3. Installing sipXecs
Complete cabling requirements
Complete network requirements
Installing sipXecs
High availability installation
Install and configure the distributed server
Verify DNS and DHCP operation
Single PBX testing
High availability PBX testing
Summary
4. Configuring Users
Creating users
Extension pool
Internal extension length
Adding a user
Importing users
User groups
Advanced user configuration
Phantom users
Voicemail-only mailbox
Call routing phantom
Call routing phantom example
Summary
5. Configuring Phones in sipXecs
Types of phones
Managed phones
Unmanaged phones
Phone groups
Phone firmware
Advanced phone configuration
Multiple lines on a phone
Multiple phones for a user
Multiple line appearances on a phone
Summary
6. Connecting to the World with sipXecs
Adding gateways
Managed gateways
PSTN Lines
Caller ID
Dial Plan
SIP
Voice Codecs
Proxy and Registration
DTMF & Dialing
Advanced Parameters
Supplementary Services
FXO
Network
Media
RTP/RTPC
Management
Unmanaged gateways
Add gateway
Caller ID
Dial Plan
SIP Trunks
Dial Plans
Voicemail dial rule
Custom dial rules
Long distance dial rules
Local dial rules
Emergency dial rules
International dial rules
Attendant dial rules
Session Border Controllers
sipXecs Session Border Controller
Defining Session Border Controllers
Summary
7. Configuring sipXecs Server Features
Auto Attendant
Auto Attendant example
Intercom
Paging Groups
Hunt Groups
Call Park Orbits
Music on Hold
Phonebooks
Summary
8. Using sipXecs—The User Perspective
The Telephone User Interface (TUI)
Transfer a call directly to voice mail
Directed call pickup
Parking a call
Picking up a parked call
Intercom
Paging groups
Conference room controls
ACD sign in and out
Using the sipXecs voicemail service
Voicemail messages menu structure
Voicemail options menu
Voicemail system administrator options
The user web portal
Voicemail
User information
Call forwarding
User speed dials
Call history
ACD presence
Phonebook
Phones
User training
Training materials
Classroom training
Summary
9. Configuring Advanced sipXecs Features
Conference service
Utilizing DIDs
Phantom users
Live daytime attendant
Create new user account
Turn off voicemail
Set up the work day schedule
Set up call forwarding
Change gateway destination extension
Connecting two sipXecs servers
DNS resolution
Set up gateways
Configure custom dial plan entry
Summary
10. Utilizing the sipXecs ACD Service
Enabling the ACD Service
Configuring the ACD Service
Create an ACD Queue
Configure lines for queues
Agent Availability
Mon...
