Say Anything to Anyone, Anywhere
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Say Anything to Anyone, Anywhere

5 Keys To Successful Cross-Cultural Communication

Gayle Cotton

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eBook - ePub

Say Anything to Anyone, Anywhere

5 Keys To Successful Cross-Cultural Communication

Gayle Cotton

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About This Book

The five steps to successful selling, negotiating, and managing multi-culturally

Say Anything to Anyone, Anywhere gives readers five simple key guidelines to create rapport and organize strategies for success across different cultures. This book teaches to be proactive, not reactive, in your cross-cultural communications and shows how to use simple rapport tools to create trust with the cultures you work with or travel to. Learn how to organize productive interactions in person, on the phone, and by email. Discover interpersonal communication skills and virtual strategies that build strong relationships.

  • Offers quick, accessible examples and clear guidelines about how to create an understanding between cultures
  • Gives tips and strategies on how to communicate without offending
  • Author Gayle Cotton is a Emmy Award Winner and a distinguished, highly sought after speaker, corporate trainer, and executive coach.

This step-by-step guide to cross-cultural business will help you build strong relationships and manage successfully, no matter the cultural differences.

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Information

Publisher
Wiley
Year
2013
ISBN
9781118605820
INDEX
A
Abbreviations
common business
common text
as form of shorthand
Abdullah bin Abdul Aziz, Crown Prince
Accents
Acculturation
Acronyms
common business
defining for cross-cultural communication
as form of shorthand
Adoption
Affection, public displays of
Africa
Agreement frame
American English
American Sign Language
hook ’em horns gesture in
letter t in
Analogies
Ancestry
Arabic culture
area- and language-specific characteristics of
multicultural language dynamics in
Area-Specific
Asia/Pacific, Chinese, and Japanese cultures
English Language cultures
Germanic, Scandinavian, and Nordic cultures
Latin or Romantic Language cultures
Middle East, Arabic, and North African cultures
Russian, East European, and Slavic cultures
Asian Pacific cultures
area- and language-specific characteristics of
formality of e-mail communication in
management styles of
multicultural language dynamics in
team-oriented culture
on time culture in
Asians
listening and
periods of silence during negotiations and
process-oriented culture of
tonality and
understanding and
use of descriptive feedback frame in
Aspirational factor
Assertiveness, avoiding
Association
Association of American Geographers
Attire
appropriate
attire protocol in Dubai
author’s
business attire in Dubai
protocol in Saudi Arabia
regional
Audience
Australia
Author
ancestry of, xv
awareness of social class
business example of cultural overlay, xv–xvi
on challenging translation experience
on choice of business name
cultural overlay of, xv–xvi
on disapproving nonverbal communication
on e-mail styles
on establishing friendships in Switzerland
on experience of rapport with others
experience of shopping for ring in Dubai, UAE
experience with trees
on gift giving
humorous faux pas
influences on
life experiences
personal example of cultural overlay
on phone rapport
on proactive approach for cross-cultural relationships
on receipt of formal e-mail communication
on role of listening
second language of
“strikes” against
travel experience in Scandinavia
Awareness
cultural
of geography by Americans
rapport and
B
Batteries, translation in instruction manual for changing
Beckon gesture
Behavior styles
management styles in different culture...

Table of contents