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Encyclopedia of Public Relations
About this book
When initially published in 2005, the two-volume Encyclopedia of Public Relations was the first and most authoritative compilation of the subject. It remains the sole reference source for any library serving patrons in business, communication, and journalism as it explores the evolution of the field with examples describing the events, changing practices, and key figures who developed and expanded the profession. Reader's Guide topics include Crisis Communications & Management, Cyberspace, Ethics, Global Public Relations, Groups, History, Jargon, Management, Media, News, Organizations, Relations, Reports, Research, and Theories & Models. Led by renowned editor Robert L. Heath, with advisory editors and contributors from around the world, the set is designed to reach a wide array of student readers who will go on to serve as opinion leaders for improving the image and ethics of the practice.
The Second Edition continues to explore key challenges facing the profession, such as earning the trust and respect of critics and the general public. Much greater emphasis and space will be placed on a theme that was just emerging when the First Edition appeared: the Internet and social media as public relations tools. International coverage and representation has been greatly expanded, as well. Finally, biographies (which are now widely available on the Web) have been deleted to give room to areas of enhanced coverage, and biographical material are included where appropriate within the context of topical entries. However, a long entry on women pioneers in public relations has been included as an appendix.
The Second Edition continues to explore key challenges facing the profession, such as earning the trust and respect of critics and the general public. Much greater emphasis and space will be placed on a theme that was just emerging when the First Edition appeared: the Internet and social media as public relations tools. International coverage and representation has been greatly expanded, as well. Finally, biographies (which are now widely available on the Web) have been deleted to give room to areas of enhanced coverage, and biographical material are included where appropriate within the context of topical entries. However, a long entry on women pioneers in public relations has been included as an appendix.
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Information
Table of contents
- ENCYCLOPEDIA OF PUBLIC RELATIONS-FRONT COVER
- ENCYCLOPEDIA OF PUBLIC RELATIONS
- COPYRIGHT PAGE
- CONTENTS
- LIST OF ENTRIES
- READERâS GUIDE
- ABOUT THE EDITOR
- CONTRIBUTORS
- INTRODUCTION
- ACKNOWLEDGMENTS
- CHAPTER: A
- ACCOMMODATION: CONTINGENCY THEORY
- ACCOUNT EXECUTIVE
- ACCOUNT MANAGER/ACCOUNT MANAGEMENT
- ACCREDITATION
- ACTIVISM
- ACTUALITY
- ADVANCE
- ADVERTISING
- ADVERTISING EQUIVALENCY
- ADVOCACY
- AFRICA, PRACTICE OF PUBLIC RELATIONS IN
- AGE OF DEFERENCE, END OF THE
- AGENDA-SETTING THEORY
- AGGREGATOR NEWS SEARCH
- ALUMNI RELATIONS
- ANALYTICS
- ANNUAL REPORTS
- ANTECEDENTS OF MODERN PUBLIC RELATIONS
- ANTHROPOLOGY AND PUBLIC RELATIONS
- AP STYLE
- APOLOGIA
- APP
- APR
- ARCHETYPES AND RHETORICAL THEORY
- ASSOCIATION FOR WOMEN IN COMMUNICATIONS
- ASTROTURFING
- ATTRIBUTION THEORY
- AUDIENCE MONITORING
- AUSTRALIA AND NEW ZEALAND, PRACTICE OF PUBLIC RELATIONS IN
- AUTHENTICITY ON SOCIAL MEDIA
- CHAPTER: B
- BACKGROUNDER
- BARCELONA PRINCIPLES
- BARNUM, P. T.
- BATEMAN, J. CARROLL
- BATTLE OF THE CURRENTS
- BEAT
- BENCHMARKING
- BERNAYS, EDWARD
- BEST PRACTICES
- BILL STUFFER
- BIO
- BLACK/DARK WEBSITE
- BLOGS, VLOGS, AND MICROBLOGS
- BOULWARISM
- BOURDIEU, PIERRE, AND PUBLIC RELATIONS
- BOXED PRINT
- BRAND EQUITY AND BRANDING
- BRAZIL, PRACTICE OF PUBLIC RELATIONS IN
- BRIDGE
- BROCHURE
- BUSINESS WIRE
- BYLINE
- CHAPTER: C
- CAMPAIGN
- CANADA, PRACTICE OF PUBLIC RELATIONS IN
- CAPTION/CUTLINE
- CASE STUDY
- CATALYTIC MODEL OF ISSUES MANAGEMENT
- CAUSE MODEL OF RISK AND CRISIS COMMUNICATION
- CAUSE-RELATED MARKETING
- CHAOS AND COMPLEXITY THEORY
- CHASE, W. HOWARD
- CHASE MODEL OF ISSUE MANAGEMENT
- CHAT
- CHINA, HONG KONG, AND TAIWAN, PRACTICE OF PUBLIC RELATIONS IN
- CIRCUIT OF CULTURE
- CIRCULATION
- CITIZEN JOURNALISM/REPORTING
- CITIZENS ADVISORY COMMITTEES/ PANELS
- CITIZENS UNITED V. FEDERAL ELECTION COMMISSION (2010)
- CIVIL SOCIETY
- CLIENT
- CLIENTâAGENCY RELATIONSHIPS
- CLIP (NEWS CLIP) AND CLIPPING SERVICES
- COALITION BUILDING
- CO-CREATION OF MEANING THEORY
- CODES OF ETHICS
- CODES OF PUBLIC RELATIONS PRACTICE
- COLLABORATIVE DECISION MAKING
- COLLATERAL
- COLLEGE AND UNIVERSITY PUBLIC RELATIONS
- COLORADO COAL STRIKE
- COMMENTARY, RADIO AND TELEVISION
- COMMERCIAL SPEECH
- COMMITTEE ON PUBLIC INFORMATION
- COMMODIFYING INFORMATION
- COMMUNICATION AUDIT AND AUDITING
- COMMUNICATION MANAGEMENT
- COMMUNICATION TECHNOLOGIES
- COMMUNITARIANISM
- COMMUNITAS/CORPORATAS
- COMMUNITY AND COMMUNITY BUILDING
- COMMUNITY RELATIONS
- COMMUNITY REPORTS
- COMMUNITY RESILIENCE
- COMPOSING/COMPOSITION
- CONFLICT RESOLUTION
- CONSTITUTIVE THEORY OF LANGUAGE
- CONSUMER/CUSTOMER RELATIONS
- CONTENT AGGREGATION
- CONTENT ANALYSIS
- CONTINGENCY THEORY
- CONTROL
- CONVERGENCE AND PUBLIC RELATIONS
- CO-OPTATION
- CO-ORIENTATION THEORY
- COPY
- COPYRIGHT
- CORPORATE BRANDING
- CORPORATE MORAL CONSCIENCE
- CORPORATE SOCIAL RESPONSIBILITY
- CORPORATE SPEECH
- COUNSELING
- CREDIBILITY
- CREDITS
- CRISIS AND CRISIS MANAGEMENT
- CRISIS AND EMERGENCY RISK COMMUNICATION
- CRISIS COMMUNICATION
- CRISIS INFORMATICS
- CRISIS RENEWAL THEORY
- CRISIS THEORY
- CRITICAL DISCOURSE ANALYSIS
- CRITICAL RACE THEORY
- CRITICAL THEORY
- CROWDSOURCING
- CULTURAL FLOWS AND PUBLIC RELATIONS
- CULTURAL INTELLIGENCE
- CULTURAL THEORY OF RISK COMMUNICATION
- CULTURAL TOPOI
- CULTURE
- CUTLIP, SCOTT M.
- CHAPTER: D
- DEADLINE
- DECISION THEORY
- DEFAMATION (LIBEL AND SLANDER)
- DELIBERATIVE DEMOCRACY
- DEMOGRAPHICS
- DEONTOLOGY
- DE-POSITIONING
- DIALOGUE
- DIFFERENTIATION
- DIFFUSION OF INNOVATIONS THEORY
- DIRECT MAIL/DIRECT EMAIL
- DISCOURSE OF RENEWAL THEORY
- DISCOURSE THEORY AND ANALYSIS
- DISCRIMINATION IN PUBLIC RELATIONS
- DISCURSIVE TECHNOLOGY
- DIVERSITY: AUDIENCES
- DIVERSITY: PUBLIC RELATIONS PROFESSION
- DOUBLESPEAK
- DRAMATISM AND DRAMATISM THEORY
- CHAPTER: E
- EASTERN EUROPE, PRACTICE OF PUBLIC RELATIONS IN
- ECOLOGY AND PUBLIC RELATIONS
- EDGAR ONLINE
- EDITING
- EDITOR AND PUBLISHER
- EDITORIAL
- EFFICACY/SELF-EFFICACY
- EMERGENCY MANAGEMENT
- EMPIRE, PUBLIC RELATIONS AND
- EMPLOYEE COMMUNICATION
- ENCROACHMENT IN PUBLIC RELATIONS
- ENDORSEMENT
- ENGAGEMENT (STAKEHOLDERS)
- ENLIGHTENMENT AND MODERNITY
- ENTERTAINMENT INDUSTRY PUBLICITY/PROMOTION
- ENVIRONMENTAL GROUPS
- ENVIRONMENTAL SCANNING
- ETHICS OF PUBLIC RELATIONS
- ETHNOGRAPHY OF PUBLIC RELATIONS
- EUROPE, PRACTICE OF PUBLIC RELATIONS IN
- EUROPEAN ASSOCIATION OF COMMUNICATION DIRECTORS
- EUROPEAN COMMUNICATION MONITOR
- EUROPEAN PUBLIC RELATIONS EDUCATION AND RESEARCH ASSOCIATION
- EUROPEAN SOCIAL THEORY AND PUBLIC RELATIONS
- EVALUATIVE RESEARCH
- EVENT MANAGEMENT
- EVOLUTION OF PUBLICITY AGENCIES
- EXCELLENCE THEORY
- EXECUTIVE MANAGEMENT
- EXPERIMENT/EXPERIMENTAL METHODS
- EXTENDED PARALLEL PROCESS MODEL OF RISK COMMUNICATION
- EXTERNAL ORGANIZATIONAL RHETORIC
- EXTERNAL PUBLICATIONS
- CHAPTER: F
- FACT SHEET
- FAQS
- FEATURE
- FEDERAL TRADE COMMISSION
- FEMINIZATION THEORY
- FIELD THEORY
- FLACK
- FLAME
- FLEISCHMAN, DORIS ELSA
- FLIER
- FLOGGING
- FOCUS GROUP
- FOLLOWER/MEMBER NEWSLETTER
- FONT
- FORMATIVE RESEARCH
- FORUM, ONLINE
- FOUCAULT, MICHEL, AND PUBLIC RELATIONS
- FOUR-MINUTE MEN
- FRAME
- FRAMING THEORY
- FREE MARKET SYSTEM
- FREE SPEECH
- FREELANCE WRITERS
- FRONT GROUPS
- FULLY FUNCTIONING SOCIETY THEORY
- FUNCTIONS OF PUBLIC RELATIONS
- FUNDRAISING
- FUTURISM AND TREND ANALYSIS
- CHAPTER: G
- GAME THEORY
- GAMING/PLAYSPACE/SOCIAL GAMING
- GANTT CHART
- GATEKEEPERS
- GENDER AND PUBLIC RELATIONS
- GEODEMOGRAPHICS
- GERMANY, PRACTICE OF PUBLIC RELATIONS IN
- GHOSTWRITING
- GIVING, DONATIONS, AND GLOBALISM
- GLOBAL ALLIANCE FOR PUBLIC RELATIONS AND COMMUNICATION MANAGEMENT
- GLOBALIZATION AND PUBLIC RELATIONS
- GLOBALIZE
- GOALS
- GOODWILL
- GOVERNMENT PUBLIC RELATIONS
- GOVERNMENT RELATIONS
- GRAPHICS
- GROSS IMPRESSIONS
- GUERILLA MARKETING
- CHAPTER: H
- HABERMAS, JĂRGEN, ON PUBLIC RELATIONS
- HAMMOND, GEORGE
- HARLOW, REX
- HEARING
- HILL, JOHN WILEY
- HISTORIES OF PUBLIC RELATIONS
- HOLD AND HOLD FOR RELEASE
- HOME PAGE
- HOTLINE
- HUMAN INTEREST
- HYPE
- CHAPTER: I
- IDENTIFICATION
- IDENTITY THEORY
- IDEOGRAPHS AND RHETORICAL THEORY
- IMAGE
- IMAGE REPAIR THEORY
- IMPRESSION MANAGEMENT THEORY
- IMPRESSIONS
- INDIA, PRACTICE OF PUBLIC RELATIONS IN
- INDUSTRIAL BARONS (OF THE 1870Sâ1920S)
- INFOGRAPHICS
- INFOMERCIAL
- INFORMATION
- INFORMATION INTEGRATION THEORY
- INFORMATION RETRIEVAL SYSTEM
- INFRASTRUCTURAL RISK COMMUNICATION
- INSTITUTE FOR PUBLIC RELATIONS
- INSTITUTIONAL THEORY
- INTEGRATED MARKETING COMMUNICATION
- INTERACTIVITY (AUDIENCE)
- INTERCULTURAL COMMUNICATION THEORY
- INTERNAL COMMUNICATION
- INTERNATIONAL ASSOCIATION OF BUSINESS COMMUNICATORS
- INTERNATIONAL PUBLIC RELATIONS ASSOCIATION
- INTERNET CONTAGION THEORY
- INTERNSHIP
- INTERPERSONAL COMMUNICATION THEORY
- INTERVIEW AS A COMMUNICATION TOOL
- INTERVIEW AS A RESEARCH TOOL
- INVESTIGATIVE JOURNALISM
- INVESTOR RELATIONS
- INVOLVEMENT
- ISRAEL, PRACTICE OF PUBLIC RELATIONS IN
- ISSUE MANAGEMENT COUNCIL
- ISSUES MANAGEMENT
- CHAPTER: K
- KNOWLEDGE NETWORKS
- KOREA, PRACTICE OF PUBLIC RELATIONS IN
- CHAPTER: L
- LABOR UNION PUBLIC RELATIONS
- LATIN AMERICA, PRACTICE OF PUBLIC RELATIONS IN
- LAYOUT
- LEADERSHIP AND PUBLIC RELATIONS
- LEARNING THEORY
- LEE, IVY
- LEGITIMACY AND LEGITIMACY GAP
- LESBIAN, GAY, BISEXUAL, AND TRANSGENDER PRACTITIONERS/ PUBLICS AND PUBLIC RELATIONS
- LOBBYING
- LOCALIZE
- LOGO
- LUCKY STRIKE GREEN CAMPAIGN
- ENCYCLOPEDIA OF PUBLIC RELATIONS: VOLUME 2
- CHAPTER: M
- MANAGEMENT THEORY
- MANAGERIAL BIAS IN CRISIS COMMUNICATION
- MANAGING THE CORPORATE PUBLIC RELATIONS DEPARTMENT
- MARKET SHARE
- MARKETING
- MARKETPLACE OF IDEAS
- MATERIAL INFORMATION
- MATRIXING/MATRIX MANAGEMENT
- MEAN AND MEDIAN
- MEASURING/MEASURES
- MEDIA CALLS
- MEDIA CONFERENCES
- MEDIA CULTURE AND PUBLIC RELATIONS
- MEDIA EFFECTS
- MEDIA FRAGMENTATION
- MEDIA MIX STRATEGIES
- MEDIA NETWORKS
- MEDIA RELATIONS
- MEDIA RELEASE
- MEMES
- MENTAL MODELS APPROACH TO RISK COMMUNICATION
- MENTORING
- MILITARY PUBLIC RELATIONS
- MINORITIES IN PUBLIC RELATIONS
- MISSION AND VISION STATEMENTS
- MOBILE TECHNOLOGY AND PUBLIC RELATIONS
- MODERNITY AND LATE MODERNITY
- MORAL DEVELOPMENT
- MORAL PHILOSOPHY
- MOTIVATION THEORY
- MUCKRAKERS (AND THE AGE OF PROGRESSIVISM)
- MULTIMEDIA
- MUTUALLY BENEFICIAL RELATIONSHIP
- CHAPTER: N
- NARRATIVE THEORY
- NARROWCASTING/BROADCASTING
- NATION BRANDING
- NATION BUILDING
- NATIONAL BLACK PUBLIC RELATIONS SOCIETY
- NATIONAL INVESTOR RELATIONS INSTITUTE
- NEO-INSTITUTIONAL THEORY
- NETWORK THEORY
- NEW BUSINESS DEVELOPMENT
- NEWS SERVICES
- NEWS STORY
- NEWSLETTER
- NEWS/NEWSWORTHY
- NINETEENTH-CENTURY TRENDS IN PUBLIC RELATIONS
- NONGOVERNMENTAL ORGANIZATIONS (NGOS)
- NONPROFIT ORGANIZATIONS
- CHAPTER: O
- OBJECTIVES
- ONLINE PUBLIC RELATIONS
- OP-ED
- OPENNESS
- OPPORTUNITY AND THREAT
- ORGANIZATIONAL IDENTITY AND PERSONA
- CHAPTER: P
- PAGE, ARTHUR W.
- PAMPHLET
- PARACRISIS
- PARADOX OF THE POSITIVE/ NEGATIVE
- PARENT/STUDENT NEWSLETTER
- PERJURY
- PERSPECTIVISM THEORY
- PERSUASION THEORY
- PERT CHART
- PHILANTHROPY
- PHOTO-OP
- PHOTOSHARING
- PITCH LETTER
- PLANK, BETSY
- PODCASTS/AUDIO SHARING
- POLITICAL ACTION COMMITTEES
- POLITICAL ECONOMY AND PUBLIC RELATIONS
- POLITICAL PUBLIC RELATIONS
- POLITICAL SPEECH
- PORTFOLIO
- POSITION AND POSITIONING
- POSTCOLONIALISM THEORY AND PUBLIC RELATIONS
- POSTMODERN PUBLIC RELATIONS
- POWER, AS FUNCTIONS AND STRUCTURES
- POWER, AS SOCIAL CONSTRUCTION
- POWER, DISCURSIVE
- POWER, SYMBOLIC
- POWER RESOURCE MANAGEMENT THEORY
- POWER/KNOWLEDGE AND PUBLIC RELATIONS
- PRACTICE/PRACTITIONER
- PRECAUTIONARY PRINCIPLE
- PRESIDENTIAL PRESS SECRETARIES
- PRESS AGENTRY
- PRESS KIT
- PRIVATIZING PUBLIC OPINION (AND âPUBLICTIZINGâ PRIVATE OPINION)
- PROACTIVITY AND REACTIVITY
- PROCESS RESEARCH
- PROFESSIONAL AND PROFESSIONALISM
- PROFESSIONAL PROJECT OF PUBLIC RELATIONS
- PROFESSIONALISM IN PUBLIC RELATIONS
- PROGRAM/ACTION PLANS
- PROMOTION
- PROPAGANDA
- PSYCHOGRAPHICS
- PSYCHOLOGICAL PROCESSING
- PUBLIC AFFAIRS
- PUBLIC DIPLOMACY
- PUBLIC HEALTH CAMPAIGN
- PUBLIC INTEREST
- PUBLIC OPINION AND OPINION LEADERS
- PUBLIC POLICY PLANNING
- PUBLIC RELATIONS
- PUBLIC RELATIONS AGENCY
- PUBLIC RELATIONS DEPARTMENT
- PUBLIC RELATIONS EDUCATION, HISTORY OF
- PUBLIC RELATIONS FIELD DYNAMICS
- PUBLIC RELATIONS RESEARCH
- PUBLIC RELATIONS SOCIETY OF AMERICA
- PUBLIC RELATIONS STUDENT SOCIETY OF AMERICA
- PUBLIC SECTOR
- PUBLIC SERVICE ANNOUNCEMENTS
- PUBLIC SPHERE (ĂFFENTLICHKEIT)
- PUBLIC SPHERE DISCOURSE
- PUBLICIST
- PUBLICITY
- PUBLICLY HELD COMPANIES
- PUBLICS
- PUFFERY
- PYRAMID STYLE
- CHAPTER: Q
- QUALITATIVE RESEARCH
- QUANTITATIVE RESEARCH
- CHAPTER: R
- RACE AND PUBLIC RELATIONS
- RAILROAD INDUSTRY IN THE 19TH CENTURY
- REALLY SIMPLE SYNDICATION
- REFLECTIVE MANAGEMENT
- REGULATED MONOPOLIES
- REINFORCEMENT THEORY
- RELATIONSHIP MANAGEMENT THEORY
- RELIABILITY
- RELIGIOUS ORGANIZATIONS AND PUBLIC RELATIONS
- REPUTATION
- REPUTATION MANAGEMENT
- RESEARCH GOALS
- RESEARCH OBJECTIVES
- RESILIENT COMMUNITIES
- RESOURCE DEPENDENCY THEORY
- RETURN ON INVESTMENT
- RHETORICAL ARENA (CRISIS THEORY)
- RHETORICAL THEORY
- RIGHT TO KNOW
- RISK COMMUNICATION
- RISK PERCEPTION
- RISK SOCIETY
- RULES THEORY
- CHAPTER: S
- SAMPLING
- SANDBAGGING
- SCALES
- SEARCH ENGINE
- SEARCH ENGINE OPTIMIZATION
- SECURITIES AND EXCHANGE COMMISSION
- SEGMENTATION OF PUBLICS
- SHORT MESSAGE SERVICE
- SITUATION ANALYSIS
- SITUATION ETHICS
- SITUATIONAL CRISIS COMMUNICATION THEORY
- SITUATIONAL THEORY OF PROBLEM SOLVING
- SITUATIONAL THEORY OF PUBLICS
- SOCIAL AMPLIFICATION OF RISK
- SOCIAL CAPITAL
- SOCIAL CONSTRUCTION OF REALITY THEORY
- SOCIAL EXCHANGE THEORY
- SOCIAL LEARNING THEORY
- SOCIAL MARKETING
- SOCIAL MEDIA
- SOCIAL MEDIA PRESS RELEASE
- SOCIAL NETWORK ANALYSIS
- SOCIAL NETWORKING
- SOCIAL NETWORKS/ NICHE NETWORKS
- SOCIALIZATION THEORY
- SOCIETY
- SOCIOCULTURE AND PUBLIC RELATIONS
- SOCKPUPPET
- SOUND BITE
- SOUTH AFRICA, PRACTICE OF PUBLIC RELATIONS IN
- SPAIN, PRACTICE OF PUBLIC RELATIONS IN
- SPEAKERS BUREAUS
- SPEECHWRITING
- SPIN
- SPIRAL OF SILENCE THEORY
- SPORTS PUBLIC RELATIONS
- STAKEHOLDER THEORY
- STAKES
- STATISTICAL ANALYSIS
- STEWARDSHIP OF LARGE ORGANIZATIONS
- STRAIGHT NEWS
- STRAIN
- STRATEGIC BUSINESS PLANNING
- STRATEGIC PARTNERSHIPS
- STRATEGIC SILENCE
- STRATEGIES
- STYLEBOOK
- THE SUBALTERN AND PUBLIC RELATIONS
- SUBJECTIVE EXPECTED UTILITIES THEORY
- SURVEY
- SUSTAINABILITY AS A GLOBAL CHALLENGE
- SWEDEN, PRACTICE OF PUBLIC RELATIONS IN
- SYMBOLIC INTERACTIONISM THEORY
- SYMMETRY
- SYSTEMS THEORY
- CHAPTER: T
- TACTICS
- TAGLINE
- TALLENTS, SIR STEPHEN
- TARGET
- TERRORISM AND PUBLIC RELATIONS
- THEORY OF REASONED ACTION
- THEORY-BASED PRACTICE
- THIRD CULTURE PUBLIC RELATIONS PRACTITIONER
- THIRD-PARTY ENDORSEMENT
- TRADE ASSOCIATIONS
- TRANSPARENCY
- TRANSTHEORETICAL MODEL OF BEHAVIOR CHANGE
- TRAVEL AND TOURISM PUBLIC RELATIONS
- TROLLING
- TRUST
- TWENTIETH-CENTURY TRENDS AND INNOVATIONS IN PUBLIC RELATIONS
- TWO-STEP FLOW THEORY
- CHAPTER: U
- UNCERTAINTY
- UNCERTAINTY REDUCTION THEORY
- UNITED KINGDOM, PRACTICE OF PUBLIC RELATIONS IN
- UNITED STATES GOVERNMENT AND PUBLIC RELATIONS
- USES AND GRATIFICATIONS THEORY
- UTILITARIANISM
- CHAPTER: V
- VAIL, THEODORE NEWTON
- VALIDITY
- VIDEO NEWS RELEASE
- VIRAL MARKETING
- VIRTUAL WORLD SITES
- VOTER AND CONSTITUENT RELATIONS
- CHAPTER: W
- WARFARE AND PUBLIC RELATIONS
- WEB TRAFFIC
- WEB 2.0
- WEBSITE
- WIKI
- WIRE SERVICE
- WORD OF MOUTH MARKETING
- WRITING
- CHAPTER: Z
- ZONES OF MEANING
- APPENDIX A: WOMEN PIONEERS IN PUBLIC RELATIONS
- APPENDIX B: MILESTONES IN THE HISTORY OF PUBLIC RELATIONS
- APPENDIX C: PUBLIC RELATIONS ONLINE RESOURCES
- INDEX