Improving Intercultural Interactions

Modules for Cross-Cultural Training Programs

Richard W. Brislin, Tomoko Yoshida, Richard W. Brislin, Tomoko Yoshida

• Publisher: SAGE Publications, Inc
• Year: 1993
• Print ISBN: 9780803954106
• eBook ISBN: 9781452221007
• Edition: 1
• Topic: Psychology
• Subtopic: Social Psychology
• Index: Psychology

As the editors of this volume point out, one certainty in life is that people must interact with others from very different cultural backgrounds--whether or not they are prepared to do so. The modules in this volume encourage productive and effective intercultural interactions in business, educational, social, and health services settings. Each module--a collection of materials for cross-cultural training programs--has a similar structure. They all have a combination of experiential exercises, self-assessment instruments, traditional "text" material describing concepts and the research methods necessary in using a given module, and case studies and/or critical incidents. Among the subjects Improving Intercultural Interactions addresses are gender relations in the workplace, intercultural education at the university level, intercultural communication for health care professionals, multicultural counseling, and nonverbal behavior in intercultural interaction. Improving Intercultural Interactions is a valuable resource for consultants, counselors, personnel officers, and others who offer various kinds of cross-cultural training programs. It is also useful as a supplemental text in graduate and undergraduate courses dealing with culture and behavior. "The present volume . . . aims at supplying not only valuable ideas and ideals but most of all practical guidelines to all those interested in carrying out satisfactory training programs." --Language, Culture, and Curriculum "An excellent practical guide to intercultural sensitivity, in the business world; elementary, secondary, and tertiary level schools; and social service and health delivery agencies. Each chapter provides opportunities for self-assessment, cases, critical incidents, constructs that can develop skills in analyzing intercultural situations, opportunities to practice these skills, and field exercises to test the newly acquired sensitivity. It increases awareness of culture and cultural differences, provides facts that can help adjustment, suggests ways to feel appropriately for interaction with members of other cultures, and opportunities to identify and practice skills that can assist in adjustment to other cultures." --Harry C. Triandis, University of Illinois "Improving Intercultural Interactions represents the next step forward in resource books for trainers, teachers, professors, organizational developers and the like who are in constant need of upgrading the results of their cross-cultural training programs. . . . It presents sequences of training processes from self-assessment and critical incidents through the development of an understanding of cultural concepts and frameworks to exercises targeted to cause the learner to experience and practice an array of behaviors or actions in appropriate cross-cultural problem situations. The fact that each of the books? modules ends with suggested actions based on specific examples helps lead the learner to a position where he or she can develop personally and culturally relevant strategies for their workplace situation. This book will serve as a resource for persons in culturally diverse work situations, whether it be business, education, health, or a broad array of other public and private organizations." --Sheldon Varney, University of Hawaii at Manoa

Table of contents

• Cover
• Contents
• Series Editor's Introduction
• Chapter 1 - The Content of Cross-Cultural Training: An Introduction
• Part I - The World of Business
• Chapter 2 - Working Cooperatively with People from Different Cultures
• Chapter 3 - Cross-Cultural Training for the Global Executive
• Chapter 4 - Gender Relations in the Workplace: Using Approaches from the Field of Cross-Cultural Training
• Chapter 5 - Individualism and Collectivism as the Source of Many Specific Cultural Differences
• Part II - Education
• Chapter 6 - Cross-Cultural Training for Adolescents and Professionals who Work with Youth Exchange Programs
• Chapter 7 - Preparing Teachers for an Intercultural Context
• Chapter 8 - Intercultural Education at the University Level: Teacher-Student Interaction
• Chapter 9 - International Students and International Student Advisers
• Part III - Social and Health Services
• Chapter 10 - Intercultural Communication for Health Care Professionals
• Chapter 11 - Intercultural Interactions in Welfare Work
• Chapter 12 - Multicultural Counseling
• Part IV - Communication across Cultural Boundaries
• Chapter 13 - Interpersonal versus Non-Interpersonal Realities: An Effective Tool Individualists Can Use to Better Understand Collectivists
• Chapter 14 - Nonverbal Communication in Intercultural Interactions
• Chapter 15 - Approaching Cultural Crossover in Language Learning
• Chapter 16 - Training Bilinguals to Interpret in the Community
• Author Index
• Subject Index
• About the Contributors