Assessing Organizational Performance in Higher Education
Barbara A. Miller
- English
- ePUB (mobile friendly)
- Available on iOS & Android
Assessing Organizational Performance in Higher Education
Barbara A. Miller
About This Book
The book provides a full complement of assessment technologies that enable leaders to measure and evaluate performance using qualitative and quantitative performance indicators and reference points in each of seven areas of organizational performance. While these technologies are not new, applying them in a comprehensive assessment of the performance of both academic and administrative organization in higher education is a true innovation. Assessing Organizational Performance in Higher Education defines four types of assessment user groups, each of which has unique interest in organizational performance. This offers a new perspective on who uses performance results and why they use them. These varied groups emphasize that assessment results must be tailored to fit the needs of specific groups, that "one-size-fits-all" does not apply in assessment. An assessment process must be robust and capable of delivering the right information at the right time to the right user group.
Frequently asked questions
Information
CHAPTER 1
Purpose of Assessment
Assessment User Groups
Anthropology Department at a Large State-Supported Research University
- Operating and capital resources
- Research grants and contracts
- Program mix and pricing structures
- Student financial aid
- Sanctions for noncompliance
- Accreditation
- Rank
- Eligibility
- Censure
- Future enrollments
- Future workforce
- Donations and gifts
- Access to contractors
- Workforce strikes and slowdowns
- To account to others
- To manage strategy
- To allocate resources
- To manage and control quality of processes and organizational culture
- To improve programs and services
- To support personnel decisions
- To advocate causes
External Assessment User Groups
Governing Boards
Local Governing Boards
- Is the organization clear in its purpose and do members of the organizational community share a vision of excellence?
- Is the institution achieving its mission (outcomes performance)?
- To what extent do members of the organizational community practice the organization’s values and beliefs?
- Does the organization offer high-quality programs and services? How does the organization assess its academic programs and services, and how does it use assessment findings for improvement?
- What is the role of sponsored and unsponsored research as defined by the institution’s mission and strategic plans? What types of research are taking place? Who are the major sponsors?
- What are the funding patterns, overhead rates, budgetary consequences, and other financial considerations, both now and in the future?
- Does the organization have clear policies regarding intellectual property rights and publication of results of research sponsored by corporations?
- Who are the faculty, and what do they do?
- To what extent are students, alumni, faculty, staff, and other partners satisfied?
- Who graduates, and what do they end up doing?
- Is the organization efficiently using its critical resources?
- Does the organization have adequate and reliable revenues and expenditures that ensure financial durability?
- Does the organization’s costs and service quality compare favorably with comparable institutions?
- What is the organization’s overall return on investment?
Statewide Governing Boards
- Access
- Does the institution provide access to higher education for all citizens throughout the state, including underrepresented populations?
- Does the institution meet its enrollment projections?
- Does the institution meet its degree estimates?
- Affordability
- Does the institution ensure that higher education remains affordable, regardless of individual or family income? What are the costs, and are they reasonable?
- Does the institution conduct periodic assessment of the likely impact of tuition and fee levels net of financial aid on applications, enrollment, and student indebtedness?
- Academic Offerings
- Does the institution offer a broad range of undergraduate and (where appropriate) graduate programs?
- Does the institution regularly assess the extent to which the institution’s curricula and degree programs address the state’s need for sufficient graduates in particular shortage areas as determined by the state?
- Academic Standards
- Does the institution maintain high academic standards by undertaking continual review and improvement of academic programs?
- Is the institution decreasing the number of lower-division students denied enrollment in introductory courses?
- Is the institution maintaining or increasing the ratio of degrees conferred per FTE faculty member?
- Student Progress and Success
- Is the institution improving its student retention and progression rates?
- Is the ratio of degrees awarded increasing as the number of degree-seeking undergraduates increases?
- Articulation
- Does the institution develop articulation agreements that have uniform application to all state colleges?
- Does the institution provide additional opportunities for associate degree graduates to be admitted and enrolled?
- Does the institution offer dual en...