Endorsed by the Chartered Banker Institute as core reading for the Personal and Private Banking module, Retail and Digital Banking looks at the changes that have occurred, including developments in onshore and offshore operations, call centres and the impact of technology and other critical factors in retail and digital banking. This book considers the evolution of retail banking services and the major role that technology has played in providing quality, cost-effective services to consumers. This fascinating text then goes on to offer expert thought leadership on the future of retail banking and what this could mean for existing established banks and disruptive new entrants.
Retail and Digital Banking offers readers the opportunity to take a step back and consider the evolution of the sector in which they work and the tremendous level of change that has occurred over time for all operational activity. Retail and Digital Banking provides support for the Personal and Private Banking module assessment and features practical case studies from the banking sector. This essential text brings the journey of modern banking to life and considers what the future holds. Online supporting resources include a glossary and updates to regulation.
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
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INDEX
NB: page numbers in italic indicate figures or tables.
Abbey National 27, 158
Account Information Service Providers (AISPs) 243
Additional Tier 1 (AT1) 62, 63
AIB Group 11
Airdrie Savings Bank 30
Aldi 83
Alliance & Leicester 27, 102, 107
Allied Irish Bank 134
Amazon 137, 140, 161, 219
Alexa 138, 168
Amazon Pay 138
customer experience 185, 192, 213
delivery lockers 150
American Express 138, 210
Apple Pay 95
AMP 124, 125, 126
Andrew Large Report 229
Apple 184
Apple Pay 95, 195, 214
Siri 139, 168
Applegarth, Adam 49
Application Programming Interfaces (APIs) 131, 137, 209
open APIs 208, 210
apps see mobile banking
Aprirose 86
Asda
Asda Money 119, 122
‘Barclays Essentials’ 122
Aspect 156
Association of British Credit Unions Limited (ABCUL) 22
Association of Futures Brokers and Dealers (AFBD) 229
ATM Industry Association 152
ATMs 88, 151–55
LINK network 151, 153
reciprocity charge 151–52
Atom 130, 132, 134, ...
Table of contents
- Cover
- Title Page
- Copyright
- Contents
- List of figures
- About the author
- List of abbreviations
- Acknowledgements
- Introduction
- 01 The birth and development of retail banking
- 02 The growth of retail banking and its place in the economy
- 03 Problems and opportunities caused by financial crises
- 04 Preparing for external trends and influences to deliver high-quality income and cost-effective services
- 05 Disruption in the market
- 06 Distribution of retail banking services via a range of customer channels
- 07 Multi-channel versus omni-channel
- 08 The role of technology in the evolution of retail banking
- 09 The impact of legislation and regulation on retail banking operations
- Glossary
- Index
- Backcover
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Yes, you can access Retail and Digital Banking by John Henderson in PDF and/or ePUB format, as well as other popular books in Economics & Accounting. We have over one million books available in our catalogue for you to explore.