The study and practice of operations has shifted to reflect the new challenges and uncertainties of how to thrive in today's ever-changing world. The Operations Advantage identifies the most significant challenges to the practice of operations management and gives guidance on how businesses can respond. Leaders need to link the strategic objectives of the business clearly and logically to its operations performance objectives. The book presents a series of ten activities that will help them to do this and therefore make operations work better, such as designing and configuring internal processes and resourcing the operations appropriately.
Based on the global teaching, training and consultancy conducted by the author, The Operations Advantage looks at the application of operations management across a range of sectors, including finance, healthcare, professional services, oil and gas industries. Although these diverse sectors require operations practitioners to apply knowledge in different ways, they essentially deal with the same set of processes. The book is an indispensable and unique guide for anyone with an operational role in any organization, as well as operations management students and academics.
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INDEX
Note: Italics indicate a Figure or Table in the text.
Aggregate Industries case study 196–97
Amazon 17, 238–39, 240, 241
Apple 17
ARM case study 159–60
Bauli group 121
benchmarking 217–20, 231
as state of mind 220
case study 218
definition 217
internal 219–20
Bezos, Jeff 238–39
Bloor, John 218
Bloor, Nick 218
bottlenecks 151–53
see also process design brainstorming 264, 277
British Airways (BA) 138
Brompton Bicycles case study 267
business process engineering (BPR) 21, 235, 247–48, 249, 251, 253
see also improvement
Butler-Adams, Will 267
capability culture 26–50
attitudinal factors 28
case study 29–30, 33–34, 37, 42–43
cumulative process 33–34
establishing 27
external orientation 44–45
four Vs 39–43, 135
implementation 32, 37
innovation and...
Table of contents
- Cover
- Title Page
- Copyright
- Contents
- About the author
- Preface
- Acknowledgements
- 01 Exploit the power of operations
- 02 Establish an operations capability culture
- 03 Make operations a strategic asset
- 04 Set your performance framework
- 05 Resource your operation appropriately
- 06 Establish internal processes networks
- 07 Shape your external supply networks
- 08 Learn from day-to-day control
- 09 Setting improvement priorities
- 10 Position your improvement process
- 11 Master the mechanics of improvement
- Appendix to Chapter 11 (Questionnaire: How good is your improvement process?)
- Index
- Backcover
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Yes, you can access The Operations Advantage by Nigel Slack in PDF and/or ePUB format, as well as other popular books in Business & Operations. We have over one million books available in our catalogue for you to explore.