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Kennzahlen in der IT
Werkzeuge für Controlling und Management
Martin Kütz
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- 360 pages
- German
- PDF
- Available on iOS & Android
eBook - PDF
Kennzahlen in der IT
Werkzeuge für Controlling und Management
Martin Kütz
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About This Book
Dieses Buch entwirft ein zeitgemäßes Kennzahlenverständnis für den IT-Bereich. Vor dem Hintergrund der Balanced Scorecard werden die Ansätze in verschiedenen Teilbereichen sowie unterschiedliche Kennzahlensysteme aus der Literatur kritisch gewürdigt, systematisiert und zusammengefasst. Die 4. Auflage wurde komplett überarbeitet und aktualisiert. Neu hinzugekommen sind Kennzahlen für aktuelle IT-Einsatzbereiche wie Webauftritte, Community-Aktivitäten, Outsourcing und den Einsatz serviceorientierter Architekturen (SOA).
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